Tin Leg Travel Insurance Reviews

I went back and forth with TinLeg multiple times via email to ask a simple question and got no substantive answer! my question was about whether the insurance typically covered a cancelled port or not. I also asked for a supervisor to get involved when I couldn’t get a straight answer from Tinleg. I was told the ONLY thing I could do was to file a complete claim. This was NOT helpful! I did not want to waste all that time to file a whole claim if it’s something you don’t cover- canceled ports happen all the time, you MUST know if it’s a covered issue or not (been there and done that with you guys on an airline cancellation and after a ton of paperwork and a lot of back and forth, the claim was denied. You seem to like to give folks the runaround and waste their time instead of giving them a direct answer). Honestly I don’t think I’ll be using Tinleg again (have used you about 6-10 times for my family) because I don’t like the way you work! While your prices and coverage seem good, your rigid practices and not being forthcoming to reduce the customer’s work makes me hesitant to use you again. Plus you denied what I thought was a legitimate airline cancellation claim a couple of years ago and I suspect you’ll deny my recent two claims for port cancellations (though making me go through all the work of filling a claim to find out). My experience with TINLEG HAS BEEN POOR!

Made it easy and affordable

Hard to provide feedback unless you have an actual claim. Customer service rep helped me to choose the policy which was helpful.

the 24 hr assistance number worked well, with someone at 130 am EST taking my call and providing information

the claim process took about 9 days from start to finish with providing various documents to meet their compliance requirements

Although Tin Leg seemed to request more documentation than necessary to validate the claim, I believe the result was fair.

Good experience

Customer service was very helpful when contacted with questions about the policies. While I understand there is a need for clarity with begin and end dates of coverage, it very difficult to match those dates exactly with what will happen in reality with flight delays or cancellations. It would be easier if a person could be insured over a reasonable interval of time which allows for contingencies, and so not needing to call in to clarify changes unless a claim arises.

Policy was easy to purchase and claim was easy to complete.

There were no problems. Everything was fine.

I included this in detail on a file attachment as a part of my claim, but I experienced terrible customer service when attempting to contact, at various times and in various ways, the 24 hour emergency assistance, which was neither 24 hours nor assistance! Please see my full comments That are one of my claim file attachments. Thank you.