Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,160
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AVG. MONTH
8,470
Total Reviews
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SINCE 2014
5,337
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,337 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3863
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Basic

    I need help with my claim, I have them all thin documents necessary when I filed my claim and they are continuously asking me for documents I already gave them as a stalling method to not paying me

    Quillan from CA
    Review Received: May 14, 2025
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    1 out of 5 people found this review helpful
    Tin Leg policy: Gold

    I have always found customer service to be very helpful, knowledgeable, and friendly.

    Julie from MI
    Review Received: May 12, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Economical and easy.

    DR from NC
    Review Received: May 12, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Platinum

    I ordered my insurance for my trip in February for an April trip, just trying to get ahead of my travel plans and then a few weeks later had to cancel the trip. The irony of "getting ahead of it" was that I couldn't cancel the insurance! So I paid $161 for insurance on a trip I never took because I missed some deadline of canceling the policy. Absolutely atrocious, unjust, ridiculous. I talked to 3 different people to try to get a refund. Nope. "that's just our policy."

    Yeah, well my policy is to never use your insurance company again, and to tell every traveling social media group I am on, reaching tens of thousands of people (I am on about 5 different travel groups, that reach about 50K people each in their audience), not to use Squaremouth or Tin Leg.

    I don't take kindly to bogus cancellation policies that screw me over in this fashion.

    End of story.

    Kathryn from CA
    Review Received: May 11, 2025
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    1 out of 9 people found this review helpful
    Response from Tin Leg

    We understand you're frustrated about not being able to cancel your policy.
    Our policies include a Money Back Guarantee, or "free look period," which is a specific time after purchase where you can cancel for a full refund. Your cancellation request fell outside this window.

    Tin Leg policy: Luxury

    Customer service was very pleasant, professional, and courteous. He helped me to choose the best and most economical policy for my needs
    Much appreciated!

    Paula from IL
    Review Received: May 11, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I have purchased Tin Leg policies several times for various trips but so far have not had to file any claims.

    Cynthia from CA
    Review Received: May 11, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I called back after obtaining insurance. We had purchased additional hotel and rail reservations. I increased the trip cost and paid the additional premium.

    Katie from CA
    Review Received: May 10, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    It is always easy to get a policy through square mouth thank you

    Heather from FL
    Review Received: May 10, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Nothing to review since I didn’t need to interact with insurer.

    CE from VA
    Review Received: May 10, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Having to set up a cold conversation to complete the claim is weird.

    Carolyn from NC
    Review Received: May 8, 2025
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    0 out of 2 people found this review helpful