Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,160
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AVG. MONTH
8,470
Total Reviews
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SINCE 2014
5,337
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,337 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3863
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Gold

    So far, so good. I have a call scheduled with them next week to go over the claim. That will be the deciding factor on my overall experience with Tin Leg.

    Karen from ND
    Review Received: April 25, 2025
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    0 out of 3 people found this review helpful
    Tin Leg policy: Gold

    We did not contact Tin Leg during our trip however we did talk to the 24 hour support staff before our trip. Everybody in support was great.

    Ronald from NE
    Review Received: April 24, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I’ve been using Squaremouth for travel insurance for several years. Being able to compare policies, choose the coverage I need and look at ratings makes buying a policy easier.

    Diana from FL
    Review Received: April 24, 2025
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    Tin Leg policy: Gold

    I had to cancel the original trip I bought this policy for. Tin Leg easily changed the coverage to a new trip that I later scheduled. Very easy to work with the staff and they respond very quickly. I did not file a claim this time, but I have filed a claim with Tin Leg in the past and it went very smoothly.

    Joseph from VA
    Review Received: April 24, 2025
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    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    When I called to see if I could get assistance getting to the airport after having broken my arm, I was told no.

    noname from WA
    Review Received: April 22, 2025
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    1 out of 3 people found this review helpful
    Response from Tin Leg

    Thank you for sharing your feedback. We understand your frustration regarding the assistance you requested for airport transport and baggage after breaking your arm. Our records indicate that our agent informed you of the policy requiring you to pay for these services upfront and then submit a claim for potential reimbursement. If you wish to discuss your claim further or have any additional questions about the process, please don't hesitate to contact our claims department directly at 844-240-1233.

    Tin Leg policy: Gold

    My wife and I take several trips per year. We always turn to Tin Leg for all our insurance needs. As soon as we make our booking we purchase our insurance. We highly recommend Tin Leg!! You can't beat the price, options and value for the money!

    Andy from NY
    Review Received: April 21, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Never leave without travel insurance. I got sick on board and the charges are very high. We selected the best option on square mouth for our situation and a glad we did.

    David from FL
    Review Received: April 21, 2025
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    0 out of 2 people found this review helpful

    Review Updated: 05/19/2025

    The claims process was straightforward and was handled very professionally and timely. We will certainly use TinLeg for our travel insurance again.

    Tin Leg policy: Gold

    BRIAN from FL
    Review Received: April 19, 2025
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    0 out of 0 people found this review helpful

    Very easy claim process, Tin Leg was always very helpful

    Tin Leg policy: Gold

    Excellent customer service! I emailed a question and received both an email and phone response. Both were very detailed. They offered competitive pricing for the provided insurance. We will definitely use them again!

    James from VA
    Review Received: April 18, 2025
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Very good range of options, great cs in working through some complicated situational needs. Some understandings “changed” when later additions needed to be made, but overall a good experience and good peace of mind

    Donald from MA
    Review Received: April 18, 2025
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    0 out of 1 people found this review helpful