Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,474
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AVG. MONTH
8,478
Total Reviews
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SINCE 2014
5,340
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,340 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3865
  • 4
    900
  • 3
    323
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Basic

    Every policy I purchase through Square Mouth, including this policy, provides more coverage for less money than the policies offered through cruise lines and land based travel companies. Fortunately I did not have to use this policy, but having it gave me peace of mind during my travels.

    Sharon from PA
    Review Received: March 8, 2025
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Very helpful and courteous. Delighted that all went well for the trip and there was no need to file any claim.

    Barb from IL
    Review Received: March 7, 2025
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    2 out of 4 people found this review helpful
    Tin Leg policy: Gold

    Worth the peace of mind!

    Barbara from NV
    Review Received: March 7, 2025
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    0 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Super responsive and easy. Wish regular health insurance was this competent.

    Sora from CA
    Review Received: March 4, 2025
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    2 out of 4 people found this review helpful
    Tin Leg policy: Gold

    Surprised that I did not receive an email just before the trip with the key contact numbers. Won’t use again.

    Ronald from MI
    Review Received: March 4, 2025
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    3 out of 5 people found this review helpful
    Tin Leg policy: Gold

    We were glad to have the trip insurance. No problems, no claims.

    James from NY
    Review Received: March 3, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Karen from NC
    Review Received: March 2, 2025
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    0 out of 0 people found this review helpful

    Some of the info needed is hard to get when you need information from a,year ago and how are you suppose to know to keep so much just in case you have a claim!!

    Tin Leg policy: Gold

    My trip was in October/November 2024. I purchased a "cancel for any reason policy", approximately $1700.00. On this trip , a flight was cancelled, then able to reschedule for the next day, but as a result I had to pay for a pre-booked night at a B & B in Falkland Islands due to late cancellation. This should be covered in my policy. I have spent the last 3+ months trying to get TInLeg to pay this claim, approximately $165.00. They have asked for a ridiculous amount of documentation, which I have supplied, and still deny the claim. The two friends I was traveling with made a similar request to their travel insurance company, and they were paid immediately , and without having to submit any additional receipts/statements, etc. I feel they have no intention to honor any claim, and they hope that most clients will just "give up trying" due to the frustration and time-wasting tactics they create.

    mary from CA
    Review Received: February 27, 2025
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    27 out of 43 people found this review helpful
    Tin Leg policy: Economy

    While on travel I called to make inquiries because my husband was injured. I spoke to several different representatives, with several different answers to my questions. That was frustrating.

    Rhonda from MD
    Review Received: February 26, 2025
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    16 out of 20 people found this review helpful
    Tin Leg policy: Silver

    Agents were very helpful in determining which plan to take.

    Janet from KY
    Review Received: February 25, 2025
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    0 out of 1 people found this review helpful