Tin Leg Travel Insurance Reviews

I have used Tin Leg a number of times and have not had to use the insurance. This time I did have to cancel my trip and was able to supply all the information needed to make a successful claim. The filing was very straightforward. A check list of needed supporting documentaion was provided. It was easy to upload the documents. The claim was processed quickly as soon as all documents were submitted. I will continue to use Tin Leg as my insurance source in the future. Thank You!

I travel a lot but this is my 1st time with travel insurance, every trip I include travel care plan with my plane ticket purchase but not this trip, my son wasn’t able to come to our trip to Vietnam coz he had bad stomach ache a night before flight from Dipolog to
Manila, it was supposed to be a family trip with my children to Vietnam but sadly he couldn’t make it or else It would be a real disaster, I called Expedia to let them know but since I didn’t purchase care plan so they couldn’t help me, and I did call square mount insurance to let them know, to make it short I did file for a claim for my son behalf, already email our original ticket from LAX, and my sons plane ticket Dipolog manila Vietnam RT, still waiting for reply, we’ll see if it would be of help for traveler!

One Of our travelers also purchased tin leg. Unfortunately, she had a mental health issue that tin leg would not cover. I will never purchase from this Company again, and I will not recommend it to any of my fat fellow travelers

Taking forever for them to review the additional information I provided. They provided the address to which we were to send the response and then they did not enter the information for over two weeks ( and who knows how much longer if I hadn’t called)since “ they work from home”. This lag in response is totally unacceptable.

I got sick in Bangkok and was forced to return home early due to illness; only to have Tin Leg refuse to provide reimbursement because of a technicality. As you are sick and fighting for your life, be sure you take the time to ask the doctor for a note sanctioning an early return home or Tin Leg will use it as a way to deny paying you Trip Interruption benefits too! Don't trust them to tell you this little detail when you call their help line from wherever you are to find out what documentation is needed to get this benefit, because they will leave that part out.

One of our trip members had to cancel due to family mental health issues( she was insurd with you on our urging)and was told that mental health issues were not covered. It gave us all pause as we did not have to try to make any claims but in the event we did was the insurance really worth it? I am not certain I would spend the money to cover my trip again.

Easy to work with. I had changed the cruise dates and contacted them and there were no issues. I would recommend.

Had a cancelled flight due to weather, had to spend a night before getting a new flight. Had to get hotel on my own, and transportation, food before getting to my destination.

I cannot stress enough how terrible my experience has been with Tin Leg. Do not walk, RUN away from using this company. This is by far the shadiest, most deplorable travel insurance I have ever dealt with. Don’t believe me? Just do a quick google search off of Squaremouth’s website and you’ll read horror stories from anyone who’s actually had to file a legitimate claim.

First off, I called Tin Leg customer service over and over again while I was traveling out of the country. I had gotten sick and was told I could not fly home from a doctor. I could not get in touch with anyone to help me on Tin Leg’s 24/7 customer service line to get details on my policy and what would fall within the parameters of my coverage. I was also in an area where I could not find a doctor and had to wait a few days until I got back to the city. My travel partner was able to get in touch with her insurance (as she was also sick) and they advised her that everything would still be covered, to just see a doctor as soon as we got to a city that had one. Since I was unable to speak to any one at Tin Leg, I had to simply hope they would follow the same practice (they did not.) I was finally able to speak to someone, 2 days later, and they told me everything would be covered under trip interruption, up to 150% of my trip cost. I started my claim, and at first their customer service was quick and seemed nice enough. However, my claim agent, Felicia, took days/weeks to reply to my emails, would ask me for the same information and documentation I had submitted over and over again. It was clear she had not listened to me during our interview nor read my claim details on my forms as she would tell me I had told her different versions of the story that I definitely had not. Thankfully, all of this was in writing so I could point to my claim form and ask her to please read the information I had previously submitted for the correct details and stand up for myself in that aspect. It honestly felt like I was just getting jerked around by this company and they were purposefully trying to waste my time. At the end of the day they denied my claim for trip interruption based on the underwriting of their policy, it doesn’t qualify for trip interruption if you “complete” your trip and do not return early, even if your illness prevents you from completing your trip as intended, in which case mine did. My travel partner who was also sick during this time, purchased a different policy through Zurich and reading our policies side by side, you’d think we had the exact same coverage. Everything she claimed was covered, their customer service was kind and efficient, she was able to actually get in touch with them on their emergency lines, and she was reimbursed within the month. So, be incredibly careful in purchasing your policies, as Tin Leg will do anything in their power to refuse you service. There are clearly other companies that are much more forthright with their policies and have customer service who is available to help and give you accurate information. It is unbelievable to me that a customer service agent would tell me I have coverage, which is what allowed me to make financial decisions while in this mess, to later get denied so they could avoid paying my full claim. It is so wrong and honestly a disgusting business practice. Do NOT do business with this company.

I did not need to utilize the coverage