Tin Leg Travel Insurance Reviews

This was my first experience making a travel insurance claim. The representatives at Tin Leg made it very easy. They explained what was needed. They were very patient as the airline was slow to follow up. I was very satisfied and will definitely be recommending Tin Leg to my traveling friends.

Very easy to use. I needed to add a day to my insurance when my flight date changed. It was all very easy.

Not easy to file a claim. Plane had mechanical issues so flight was canceled so couldn't travel.

Trip interrupted when return flight cancelled due to weather at DFW. Attempted to contact Tin Leg customer service via chat and phone. Waited on hold for "customer service" for over 50 minutes and then was disconnected by your system. Tried again with similar result and was never connected to a representative. Requested a call-back (or any communication) and received nothing. Without any support or guidance from Tin Leg, I dealt with the situation as effectively as possible.

Original airline was offering rebooked return flight on Tuesday 1/14/25, original flight was 1/10/25, flight was cancelled on 1/8 by airline.

Unable to miss two days of work for me and two days of classes for my daughter, I booked a flight on Air New Zealand into Houston (DFW was not an option) and drove home in a rental car. We returned home by Saturday night (1/11/25).

This interruption caused us to incur additional flight expense for Air NZ, one extra night hotel in Auckland and rental car expense from IAH (Houston) to DFW (Dallas-Fort Worth). I will be submitting receipts this week for reimbursement.

Thank you. Jim

Easy to sign up and pay

I appreciated how quickly customer service picked up the phone. I did not love that when I had a technical question about my coverage during the travel delay that caused my claim, and even though I called the right number for it, the person who answered was only available to help with emergency situations and medical issues. Definitely more important, just misleading. I didn’t love having to wait to call during business hours and delay my decision making about how to proceed with handling my situation.

The trip was wonderful! No incidents to report!
The ordering process went smoothly!
Thank you!