Tin Leg Travel Insurance Reviews

Claim was submitted in August 2024. Claim complete in January 2025.

Claim number: 29110-01

The following requests were submitted:
• Updated flight itinerary to Curacao - Original vacation itinerary.
• Credit card or bank statement showing payment of the trip cost - This is needed to confirm the amount paid for the trip.
• Proof of no refunds or credits and value of missed hotel night - This is needed to confirm that no refunds were provided and the value of the portion of your trip which was missed. This can be obtained by contacting American Vacations directly.

Tin Leg was well aware that we missed 1 day of the hotel stay due to AA canceling the original flight due to mechanical issues.

We receive the following reply from AA Vacations.

Thank you for contacting us to request a price breakdown for your American Airlines Vacations Package booking number 23526508.

Our policy allows us to send the original itinerary, however, fares and rates associated with each component of Vacations Packages are calculated at negotiated rates in association with the package price. In accordance with American Airlines policy, package breakdown details are not available.

Tin Leg replied with the following.

We are unable to provide coverage based on an estimate as it was booked as a package with special rating.

We would not be able to accurately determine what is appropriate as rates for arrangements such as hotel and flights can fluctuate based on many factors such as the time of year, when it was booked, and the length of the trip.

I understand that you are unhappy with this decision, however you have the option to appeal the claim once it has been complete.

We replied with the following.

Based on the feed back from America Airlines and the hotel, can't you guys just provide an good-faith estimate of what 1 nights stay could be? Is that something that a manager could approve?

At this point we are very unhappy with the time it took to complete the claim and the why some kind of compensation be provided since Tin Leg know we missed 1 day of our vacation stay. We were under the impression that is what travel insurance is for.

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