Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,474
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AVG. MONTH
8,478
Total Reviews
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SINCE 2014
5,340
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,340 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3865
  • 4
    900
  • 3
    323
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Gold

    No point in purchasing. I purchased the “cancel for any reason” and they still found any way possible to ensure the claim would not go through since it was more than what we paid for the insurance premium. Will not use again.

    Cody from AZ
    Review Received: January 7, 2025
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    9 out of 9 people found this review helpful
    Response from Tin Leg

    Thank you for your feedback. We understand your frustration with your recent claim.
    Cancel for Any Reason (CFAR) coverage is designed to provide flexibility before your trip departure. It allows you to cancel your trip for any reason and receive a percentage of your trip cost back, up to a certain limit. Unfortunately, CFAR coverage does not apply to incidents that occur during your trip.
    In this case, it appears you experienced a medical issue while traveling. This type of situation would typically fall under Trip Interruption coverage. However, for a Trip Interruption claim to be valid, the insured must be seen and treated by a qualified physician during the trip.
    We understand that you chose to withdraw your claim. If you were seen by a physician during your trip, please reach out to reopen your claim. We hope this helps to explain the coverage and policy details. Your claim adjuster is available to assist with any questions.

    Tin Leg policy: Gold

    Your staff rocked explaining things to me and helping me sort my purchase

    Robert from WI
    Review Received: January 7, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Adventure

    It was easy and the two representatives I spoke to were both very friendly, helpful and knowledgeable.

    Lucas from DE
    Review Received: December 30, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Everyone I interacted with in purchasing your policy was very helpful. I would use you again. Thanks.

    Stephen from CA
    Review Received: December 28, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    My husband died a month before our cruise and I am still waiting to hear back from my claim!

    Kelly from FL
    Review Received: December 28, 2024
    Was this review helpful?
    14 out of 14 people found this review helpful
    Response from Tin Leg

    Thank you for taking the time to share your feedback with us. We are sorry to hear about the passing of your husband.
    The documentation we request is necessary to determine whether a claim can be covered according to the terms of the policy. After reviewing your claim with our claims team, it appears as though we are missing some documents. A follow-up was sent to your email on December 23rd outlining the documentation needed to finalize your claim.
    We regret that this situation has caused you inconvenience and hope this explanation clarifies. Your claim adjuster is available to assist with any questions in the meantime. We appreciate your patience and hope to make the process smoother for you moving forward.

    Tin Leg policy: Gold

    Tin Leg/Squaremouth has spent the last several weeks trying to find a pre-existing condition excuse for denying a cancellation claim despite the fact your own medical statement signed by an orthopedic surgeon reports a singular fall and fracture. Not incidentally, your policy covers pre-existing conditions. In addition, you keep requesting more and different documents, despite having the orthopedic surgeon's signed statement from the start. Over the past 15 years we have spent $30,000 or more on travel insurance through Squaremouth, and we will not be doing that again.

    John from AZ
    Review Received: December 28, 2024
    Was this review helpful?
    12 out of 13 people found this review helpful
    Response from Tin Leg

    Thank you for contacting us regarding your recent travel insurance claim. We understand your frustration with the claim process, and we apologize for any inconvenience it may have caused.
    We want to clarify that for claims related to a recent fall and fracture, we do not require separate pre-existing condition medical reports.
    To expedite the review of your claim, we kindly request that you provide the complete medical records related to your fall and subsequent fracture as soon as possible.
    We are committed to resolving your claim as quickly and efficiently as possible.

    Tin Leg policy: Gold

    Tin Leg made it easy to evaluate and make a decision regarding travel insurance. Highly recommend using this site.

    Gilbert from NC
    Review Received: December 26, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Kirk from NY
    Review Received: December 25, 2024
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    2 out of 2 people found this review helpful

    The whole process went well.

    Tin Leg policy: Gold

    We'll see what is decided.
    We did not go on trip.
    It's been frustrating ...

    When I rated star 1 - we had no experience ...

    Jennifer from WA
    Review Received: December 24, 2024
    Was this review helpful?
    4 out of 13 people found this review helpful
    Response from Tin Leg

    Thank you for reaching out to us regarding your recent claim. We understand your frustration with the current status of your claim and the impact it has had on your travel plans.

    We want to assure you that we are actively reviewing your claim and working diligently to reach a resolution as quickly as possible.

    We understand that your initial rating reflects your current experience with the claim process. We appreciate your patience and will keep you updated on the progress of your claim as soon as possible.

    Tin Leg policy: Gold

    Process was transparent and easy to navigate online.

    Karen from CO
    Review Received: December 24, 2024
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    1 out of 1 people found this review helpful