Tin Leg Travel Insurance Reviews

They want 6 months of my medical records that cover preexisting conditions for edema that a Dr gave me a no travel slip for. I never saw this Dr before. I dont have 6 months of records

We had to cancel our trip the day before departure Oct30 because my husband became ill. We were busy canceling with our tour operator, airlines hotels, etc. We then filed a claim to be reimbursed for $21,980 under our tin leg policy. We had to prompt them (Robin Assist) to send us the necessary forms and information request. We are not happy with “Robin assist“ which appears to be some sort of computer generated format for sending letters . On November 22, my husband‘s doctor faxed in the three page Medical Certificate. On November 23, we faxed in an additional eight pages of all the documentation requested by Peter King, who appears to be the person reviewing our claim #35188. When we inquired yesterday about the status of the claim, we received another email saying that their team is currently processing our claim and that once we processing is complete, we would receive an EOB. We are wondering how long it is going to take them to complete processing the claim and send our refund as it’s been 30 days since we submitted the claim.

I asked for a change on our policy with TinLeg and the request was immediate and positive.

Thanks for the security for good travel health insurance.

It was very easy to obtain a quote and purchase the policy at reasonable rates.

I have filed a claim and am waiting to have my call with TinLeg on Dec. 2.
My claim concerns losing all my belongings in a Lodge Fire on Dec. 17 in Botswana. I lost everything but what I had on, including my passport.
I called TinLeg the evening of the fire once I had an idea how much it would cost to get a ne passport in a timely manner.
The service person I talked was very polite and just said not to worry and to file a claim when I got home, which I did.

I did but make a claim so I cannot speak to that part of the process but customer service was helpful and it was easy to process the policy.

I found it to be the most reasonably priced insurance for the coverage I wanted. Customer service responded within 24 hours when I needed to change my coverage before departure. I will purchase again.

When I called after my wife had her accident, a woman named Joanna was extremely nice and helpful. She informed me how to file a claim and to wait until the trip is over in case there is more medical help needed. I filed when we returned from the trip. At this time, the claim is under review.

It's just nice to talk with a person on the phone, they have been respectful and knowledgeable. I have called three times before the trip to ask questions and each time I call I get a live person.