Tin Leg Travel Insurance Reviews

We apologize for the inconvenience and frustration you experienced during your recent travel and the subsequent claims process. We understand that unexpected delays can significantly disrupt travel plans.
We understand your frustration with needing to submit airline responses to support your claim. To obtain an explanation from the airline regarding your flight delay, you can check the airline's website (some airlines have a dedicated form for such requests by searching "flight delay" or "delay certificate" on their website), contact customer service, or request it through their social media channels. Due to insurance regulations, certain documentation is required. We understand that this may seem strict, but these guidelines are in place to maintain fairness and consistency for all our customers.
We regret that this situation has caused you inconvenience. We value your business and feedback and will use it to improve our services and communication. I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.

Thank you for your 4-star review! We're glad to hear everything went well. We’re always striving for excellence, and your feedback is invaluable to us. Could you let us know what we could have done differently to earn that 5th star? We’d love the opportunity to improve and ensure your next experience is flawless.

Thank you so much for sharing your experience with us! We're thrilled to hear that our team provided you with a professional and timely response. If there’s anything we could have done to make your experience even better, please let us know. We’re always looking to improve and would love the opportunity to earn that fifth star in the future!

Thank you for sharing your experience with us. We are sorry to hear about the challenges you faced, especially during such a difficult time. We understand how disappointing it must have been to cut your trip short.

In reviewing your claim, we want to clarify that Trip Interruption coverage requires that a diagnosis be made by a licensed physician at the time of the interruption during your trip. In this case, it appears that since the medical consultation took place after your scheduled return date, unfortunately, the criteria for Trip Interruption coverage could not be met as the policy does require medical documentation from a licensed physician at the location in order to process claims for medical-related cancellations or interruptions. We understand your frustration with needing to submit medical documents to support your claim. Due to insurance regulations, certain documentation is required. We understand that this may seem strict, but these guidelines are in place to maintain fairness and consistency for all our customers.

We regret that this situation has caused you inconvenience and hope this explanation clarifies the policy language.