Tin Leg Travel Insurance Reviews

Claim is not complete as Tin Leg requires more information.
Taniyah Green was very helpful when I filed the original claim

When we contacted Tin Leg on our trip they asked us to file a claim when we returned home.

Because of our ages (80 & 70) and traveling to foreign countries where Medicare is not covering us, we felt we needed a policy like Tig Leg's and it's assurances - to protect us, mostly from medical travel issues on a 15-day trip to the United Kingdom and Ireland. Unfortunately, one of those issues occurred to me early on the journey after our arrival in Scotland. Feeling weak with some dizziness, no appetite, and coughing that continued for three more days, we decided to see a medical doctor when we arrived in London on the fifth day of our trip.

After his examination, he determined I had "crepitus" in my left lung, commonly referred to as walking pneumonia. He prescribed a strong anti-biotic, which I purchased from a pharmacy, and recommended I consider returning home to see my personal doctor if the symptoms continued, which they did. We canceled the rest of our itinerary as I was unable to participate.

We decided to interrupt and cancel the rest of the trip, bought plane tickets, and returned home for more treatment and rest on the 9th day of the trip. As a result of that illness and its impact on our trip, we have filed a claim with Tin Leg and are currently providing their claims department with the information they are requesting. We hope we can at least recover the added cost of returning home after their claims review.

I first used Tin Leg for a trip to Canada where I used it as primary medical insurance as Medicare would not cover expenses there. Because I had such a good experience with that, I have since used it on domestic trips where I would not need health coverage but only needed protection for rentals and airfare. I did have a claim once and felt like I was listened to by all involved with the claims process. I am recommending Tin Leg to my family and friends.

Awaiting payment of claim

Wife was in hospital. No one answering your phone. Finally did. No assistance. Said they would call back. Never did.

We have used Squaremouth for multiple trips.. We always have a good experience. We always find a product that meets our needs. We find the Tin Leg products to be competitive.

Overall great experience. At first the number of choices are overwhelming but the filters really help to narrow it down.

I bought a Gold policy. Their customer service when I called while I was buying the policies was great. I was not impressed with their claim service people. They don't seem to understand what they read based on their responses in email. Perhaps they are using technology to craft responses, if so it needs work. I cancelled my trip based in part on a family member's illness. I filed a claim and it was only after I did so that I found out that I had apparently not purchased a cancellation for any reason policy even though the contract mentions several times that this is an optional coverage. In any other type of insurance, a policy document clearly lists what is covered and what is not. For example your standard homeowners policy says it does not include flood or earthquake coverage. It doesn't list them as optional. A policy document should not list unincluded coverages. I think that is meant to confuse the customer as to what is covered. I find this shady behavior. I hope this kind of practice is not typical of the other companies that you represent.

We filed a claim with Tin Leg concerning a canceled flight and incurred expenses. The claim was a backup to a claim with the carrier. A customer service representative of Tin Leg was knowledgeable, helpful, and had a smile in her voice. The carrier paid our full claim. We have canceled our claim with Tin Leg. We have used SquareMouth and Tin Leg for previous trips and highly recommend them.

My claim has not been completed yet.