Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I canceled my trip 2 days prior to the intended trip date and requested a refund for the insurance. They declined saying that the cancellation deadline was passed. I don't understand why I should pay for the insurance I did not use.
Thank you for sharing your feedback.
Our free look period is designed to offer flexibility to our customers, allowing them to review their travel insurance policy and make a decision within the free look period. Unfortunately, as outlined in the policy, cancellations and refunds are only available during the free look period. Once the free look period has passed, the policy becomes non-refundable, as it is a part of our commitment to protecting all customers, including those who may need to file a claim.
We understand that this situation is disappointing and would be happy to assist with any further questions or concerns. Your satisfaction is important to us, and we hope to help make future experiences more positive.
So far, everything looks good. I filed a claim and waiting for 1 week now. Hope it will be taken care. However, I had great experience with the customer service rep when I wanted to buy the insurance. He was experienced, and friendly suggesting some insurances that helped me make my decision.
Really appreciated the efficient and sensitive responsiveness to my claim needs at a tough time.
So far it's was a very easy process to have to file a claim. So glad I had the forethought to get insurance for our trip.
Overall a good experience. Customer service was helpful.
To be determined. Tin Leg wanted to wait on all details of our claim until we had returned home 8/10/24. Just returned home early evening.
Thank you for sharing your feedback with us. We understand that your claim was initially postponed until your return home on 8/10/24 to ensure that all of your incurred losses were accurately accounted for. Now that you're back, we've sent you an email to reschedule your claim interview at a convenient time for you. Our goal is to make this process as smooth and efficient as possible, and we're here to support you every step of the way.
Please don't hesitate to reach out if you have any questions or need further assistance. We appreciate your patience and look forward to resolving your claim.
Insurance worked fine and was not needed. However, my sister is on hospice, and we were concerned about possible death before we left to our trip. I was told that travel insurance does not cover this situation. This did not occur, and everything went fine. I guess I can't believe death in family would not justify a reason to cancel trip.
waiting to hear from tin leg regarding claims
So far the experience has been good. It was easy to file a claim including upload of supporting documentation
Thank you for taking the time to share your experience with us! We're glad to hear that you found the claims process straightforward and easy to use. We strive to provide the best service possible, so if there's anything we can do to improve or if you have any feedback on how we can earn those extra stars, please don't hesitate to let us know. Your satisfaction is our top priority, and we’re here to assist you with any questions or needs you might have in the future.
Tin Leg kept requesting that the air carrier provide additional information other than “Operational Issue”. After 3 different requests to the carrier, Tin Leg finally approved the claim without my ever getting a different response from the air carrier.