Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
361,495
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AVG. MONTH
8,387
Total Reviews
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SINCE 2014
5,371
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,371 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3887
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Gold

    Deborah from NJ
    Review Received: May 23, 2024
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    Had to file a claim after having to go to the doctor on vacation. Filed the claim for the doctor visit and all of the medications I had to buy. The total came to $188. You have to jump though a couple of hoops, but I find that with every company I've dealt with when I filed a claim. After it was approved the payment came in quick. I filed the claim at the end of May and payment was in my bank a month later, which I find the quickest I've gotten payment. Would definitely get this insurance for our next trip.

    Tin Leg policy: Standard

    I don't have any comments.

    Barbara from. Tulsa ok from TX
    Review Received: May 23, 2024
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Medical costs were legitimate, but since the bill was paid from our prepaid account, Tin Leg would not reimburse. Ridiculous excuse.

    Lynn from PA
    Review Received: May 22, 2024
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    2 out of 2 people found this review helpful
    Response from Tin Leg

    Thank you for bringing this to our attention, we apologize for the frustration you have experienced.
    I have reviewed your claim with our claims team to gather more information regarding your claim. I understand that your claim was unfortunately denied because the medical costs were paid for with onboard promo credits provided by the cruise line. The policy does not provide reimbursement for credits used.
    I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.

    Tin Leg policy: Gold

    Very helpful customer service.

    MGMC from SC
    Review Received: May 22, 2024
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Very accommodating —I am not technology astute so they were kind enough to copy all documents and send through snail mail—I very much appreciated this

    Dorothy from NJ
    Review Received: May 22, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Claim in process so haven’t had much contact with Tin Leg

    Emily Smith from ID
    Review Received: May 21, 2024
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    The person on the phone (Justine) was very helpful and in taking my claim. She was pleasant and she walked me through everything I needed to do. Excellent customer service.

    Kim Thompson from NV
    Review Received: May 21, 2024
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    1 out of 2 people found this review helpful
    Tin Leg policy: Gold

    I received high quality customer service with Tin Leg prior to my departure for our month long trip to Asia. The associate answered all my questions so I felt comfortable to proceed with purchasing the insurance. I will definitely use Tin Leg again if we embark on a long vacation in the future.

    Jennifer from CA
    Review Received: May 20, 2024
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    The purchasing of the policy was good. The agent we spoke with was very knowledgeable and helpful.

    The real test will be to see how the claim is handled.

    Robert from AZ
    Review Received: May 19, 2024
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Your agents were very helpful in working with me to find travel insurance that met my needs while keeping costs as low as possible.
    Paperwork I received seem clear & concise. Although we didn't need to file a claim, we slept well believing we'd be taken care of, if needed.
    Spoke to 2 of your agents & they were both pleasant, patient & knowledgeable.
    Thank you. I will go to your company first the next time we travel.

    Ziesta from VA
    Review Received: May 18, 2024
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    0 out of 0 people found this review helpful