Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,737
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AVG. MONTH
8,516
Total Reviews
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SINCE 2014
5,333
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,333 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3860
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Luxury

    I bought this insurance after comparing them to many other plans. It seemed the right choice for my family's plans. The unexpected happened and my husband was injured in Jamaica. I emailed Tin Leg and their 24 hour response team contacted me right away. They. Encouraged me that everything would be fine. We got treatment and x-rays. The response team representative, Adrina, stayed in contact with me and even stayed in touch while I went through the claims process. I will defidently buy a squaremouth plan again.

    Alicia from LA
    Review Received: July 13, 2018
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    6 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    I had to change the start date of the policy and they were very accommodating.

    Carol from AZ
    Review Received: July 11, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Most competitive price...easily accessible...satisfied.

    Donald from SC
    Review Received: July 9, 2018
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    2 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    Policy covered what we needed at a good price. We did not have any issues during our trip so won’t need to file a claim.

    Linda from NM
    Review Received: July 8, 2018
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    0 out of 2 people found this review helpful
    Tin Leg policy: Standard

    The real test in working with any insurance company is when you need to file a claim. Buying a policy is easy and stress-less. As I didn't need to file a claim, I won't know how good or bad working with your company really is.

    Robert from WA
    Review Received: July 6, 2018
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Peace of mind when travelling out of the US.

    Michael from NJ
    Review Received: July 6, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Henry from MD
    Review Received: July 5, 2018
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    4 out of 4 people found this review helpful

    After filing my claim, I was contacted by a TinLeg agent. She interviewed me and informed me of the documents required. My claim was fully settled within a week. The entire process was efficient and effortless.

    Tin Leg policy: Luxury

    They responded quickly to the claim. Their process was streamlined and straightforward. Their attitude in emails and in person was friendly and helpful. They handled the claim quickly. Very satisfied!

    Lucia from NY
    Review Received: July 3, 2018
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    I was forced for medical reasons to cancel this trip three days prior to departure. I contacted Tin Leg immediately but was referred to their claim processing contractor. I submitted all the necessary information which had to be uploaded individually even though I had scanned all the documents in one file. My claim is still pending review.

    Joda from KS
    Review Received: July 1, 2018
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    3 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    Everything was straightforward and easy.

    B. from TX
    Review Received: July 1, 2018
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    0 out of 1 people found this review helpful