Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,737
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AVG. MONTH
8,516
Total Reviews
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SINCE 2014
5,333
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,333 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3860
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Luxury

    My claim was easy to submit and was approved very quickly! Thank you.

    Cheryl from WA
    Review Received: June 19, 2018
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    Tin Leg policy: Luxury

    I espeically want to thank you for the kind and patient communications from your representatives during what was a very stressful time on my vacation. Brandi Morse is a gift!

    Mary from NV
    Review Received: June 14, 2018
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Very efficient and helpful assistance.

    William from OH
    Review Received: June 6, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The service was excellent. Rather than dodging my claim they kept reminding me to finish my claim.

    Susanne from CA
    Review Received: June 5, 2018
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg was very responsive to my questions and helped me with an adjustment that needed to be made. I recommend them!!

    Jane from NY
    Review Received: June 2, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Had to extend coverage by one day when Icelandair cancelled my original flight and I needed to reschedule the flight to the day before. Coverage extension was handled quickly and easily over the phone at no additional charge and confirmed via email.

    Sue from VA
    Review Received: June 2, 2018
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    Tin Leg policy: Luxury

    Tin Leg was absolutely awesome to deal with. We had to cancel our trip due to a medical issue. Their process to file a claim was easy and painless (a phone interview and then uploading documentation online). They did a great job of sending emails letting me know the status of my claim. I could not believe how quickly the claim was processed once they got the information from our doctor (about 1-1/2 days!) and then how quickly I got the check (less than 1 week later!). They truly exceeded my expectations! We were dealing with cancelling another trip we had insured with another company at the same time and the difference between Tin Leg and the other company was night and day.

    Leslee from AZ
    Review Received: June 2, 2018
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Being a long time reader of Elliott.org, I decided that spending a little extra for "real" travel insurance just made good sense. This is the 2d time I have used Squaremouth to find a carrier that fit our needs. Having the peace of mind that I and my wife would be totally covered if an unfortunate event ever happened made the 18 day vacation in Italy that much more enjoyable. Purchasing the insurance online was easy and only took minutes. Being able to choose the benefits that reflected our needs is also a plus. I highly recommend Squaremouth.Well worth the cost.

    Robert from TX
    Review Received: May 31, 2018
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    1 out of 1 people found this review helpful
    Tin Leg policy: Economy

    Ira from CA
    Review Received: May 28, 2018
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    0 out of 2 people found this review helpful

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    Tin Leg policy: Luxury

    I found your agent to be helpful and the process to purchase simple.

    Janine from OH
    Review Received: May 27, 2018
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    0 out of 0 people found this review helpful