Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,160
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AVG. MONTH
8,470
Total Reviews
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SINCE 2014
5,337
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,337 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3863
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Luxury

    I would certainly use Tin Leg again.

    J from MI
    Review Received: October 5, 2017
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    Tin Leg policy: Luxury

    No problems. We called to see if we were covered for terrorism and told we were. Ultimately we decided to make the trip.

    Roberta from MD
    Review Received: October 2, 2017
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    Tin Leg policy: Luxury

    Your system is very professional and efficient. I will be your customer in the future.

    Robert from NY
    Review Received: October 1, 2017
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    Tin Leg policy: Economy

    I find that you offer great trip insurance packages for great prices and great coverage. Your service department help me make a great decision on which policy to take and I was very pleased with it.

    I wanted a policy that hit high medical coverage internationally and that would cover a lot of things. I found just what I was looking for on your website and an agent help me answer any questions that I had.

    Gary from CA
    Review Received: October 1, 2017
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    Tin Leg policy: Luxury

    I will provide a summary at the conclusion of my claim experience.

    Your survey leaves something to be desired. Question cannot always be answered by yes or no or 1 to 5 stars.

    James from WA
    Review Received: September 25, 2017
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    2 out of 2 people found this review helpful

    Review Updated: 10/23/2017

    Basically the whole process went smoothly and after they had received and reviewed the physicians letter the check arrived within 2 weeks.

    Tin Leg policy: Standard

    It was easy to change my policy coverage after I discovered my mistake.

    anonymous from CA
    Review Received: September 25, 2017
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    Tin Leg policy: Luxury

    I' became sick suddenly the day before our return home and did not think I would be able to get on the plane as scheduled. My husband contacted you for assistance and was in ongoing communication over options to assist with our departure. Thankfully, I recovered sufficiently to go to the airport and board my flight home. However, it was very helpful to have the support from you when it was needed. I would not hesitate to purchase your insurance on the future. Many Thanks
    Grace D

    Grace from NJ
    Review Received: September 25, 2017
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    Tin Leg policy: Luxury

    Research on line was very easy as was deciding on coverage that fit my needs. I accidentally put in the wrong date for the end of coverage and their customer service fixed in and resent a corrected confirmation very quickly. Pleasant person was helpful and very quick. Will use them again for my next trip that requires insurance.

    Janet from CA
    Review Received: September 24, 2017
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    Tin Leg policy: Luxury

    We extended our trip by 2 weeks. We contacted Tin Leg inquiring whether we could extend our coverage for the two weeks or purchase another policy for the two weeks. We were not concerned about covering additional expenses, but making sure that we had medical coverage. We expected to pay an increased premium for the increased coverage. Tin Leg extended our coverage for the additional two weeks at no additional cost. We did not encounter any problems and did not need to make a claim, but we did gain the piece of mind knowing that we had the additional coverage in case we needed it.
    We have purchased travel insurance from Tin Leg (through SquareMouth) for our bicycling trip in August 2018 and would recommend Tin Leg to others. We have recommended Square Mouth to many fellow travelers.

    Norm from IL
    Review Received: September 23, 2017
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    Tin Leg policy: Luxury

    I had no problems dealing with Tin Leg. I was able to change the dates of my trip after I had purchased the policy. I was happy about that, and my dealings with customer service were satisfactory. Since I did not need to file a claim, I really have no idea how Tin Leg would have handled the claim.

    Ellen from MO
    Review Received: September 22, 2017
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