Tin Leg Travel Insurance Reviews

Tin Leg's claim department are not responsive to telephone calls. I had to reach them via email. It is taking me 5 days just to get a telephone appointment to file a claim. Representatives from Tin Leg that I reached by telephone are not at all helpful.

I welcomed the security of medical assistance should it be necessary while traveling. With the challenges of travel today, it was important to me to be prepared. The good news is I didn't need to use the policy! A win-win.

I called seeking an answer to a basic question before leaving on my trip and was told someone would get back with me within 24 hours. I never heard from anyone.

I had to cancel a 5-day hiking segment of our New Zealand trip because of a flare-up of arthritis. Although Tin Leg initially denied my claim because I was not seen by a physician in NZ, they were open to further discussion, and in the end we received a fair reimbursement. Tin Leg customer service was consistently polite and helpful. I will be using them again!

serveral months prior to my trip, i thought i might have to cancel. i sent an email to discuss the issue and, in less than 24 hours, received a response as well as an opportunity to meet with a representative. although cancellation was not necessary, i was impressed by the responsiveness to my inquiries.

It is easy peasy!
Love dealing with Tin Leg.

Although my experience was good, I was told I would receive a call back within 24 hours explaining the outcome of my proposed claim. I never received a call back. My initial call was on a Sunday Afternoon regarding a medication that I had left behind. I wanted to get that medication by shipping from home and I needed help or advise to get it to me.

After final claims paperwork was received by Tin Leg it took 3 weeks to receive payment. Seemed excessive since I had sent everything they had requested.

The service representative was very professional and helpful. The insurance gave us peace of mind knowing if something were to happen we would have help.

The agent was very helpful in steering me to the policy I needed.