Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,472
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AVG. MONTH
8,477
Total Reviews
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SINCE 2014
5,340
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,340 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3865
  • 4
    900
  • 3
    323
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Luxury

    The claim process was easy. Brandi, our claim representative ,explained the process. She was friendly, helpful and courteous. The claim was processed promptly and we are just waiting for the check to arrive. I will definitely use Tin Leg for our next trip.

    JOANNA from IN
    Review Received: April 26, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Contacted Tin Leg regarding a medical claim on board the NCL Spirit. We got an email with the claim form. Mailed in the claim form and documents and had a check for the full amount of the claim at our home within 10 days.
    Hard to beat that service!!

    John from KS
    Review Received: April 25, 2017
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Purchasing the policy went smoothly, but of course the proof is in the pudding. We have no way of knowing whether or not this policy would have met our expectations had an event occurred that required using the policy. For example, on our cruise, our ship diverted to an island not on our itinerary in order to drop off a passenger who had a medical emergency. Would our policy have covered the medical costs associated with such an event? Hopefully, the answer is yes, but of course we won't know until we experience such an event.

    Ed from NM
    Review Received: April 15, 2017
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    1 out of 1 people found this review helpful
    Tin Leg policy: Economy

    I just stared the claim process.

    Richard from TN
    Review Received: April 13, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Excellent insurance for the price!

    Madeleine from TX
    Review Received: April 11, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Jim from KY
    Review Received: April 9, 2017
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    0 out of 0 people found this review helpful

    Fast as a Kentucky Derby Horse.

    Tin Leg policy: Standard

    My immediate concern is that I have not heard or received anything as a follow-up since my initial phone interview on 04/04/2017, but then it has only been 2 days.

    Thomas from FL
    Review Received: April 6, 2017
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    0 out of 0 people found this review helpful
    Response from Tin Leg

    Thank you for taking the time to submit your review.
    Your claim form was emailed to you on 4/6/2017.

    We typically email the claim form within 2 business days of completing a claim interview.

    Your claim interview was completed on 4/4/2017 and your claim form was emailed on 4/6/2017.

    A member of our claims team will contact you to confirm you have received your claim form.

    Thank you again for taking the time to review your experience.

    Tin Leg policy: Standard

    We were completely satisfied with our experience.

    James from CA
    Review Received: April 4, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My wife will be filing the claim, and she has not spoken with your agent yet. The interview is scheduled for 4/7/17.

    Gene from GA
    Review Received: April 4, 2017
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    1 out of 1 people found this review helpful

    Review Updated: 05/02/2017

    Every person I dealt with was extremely friendly and helpful. You have become my travel insurance company of choice.

    Tin Leg policy: Luxury

    Being able to "step up" coverage as payments were made on the trip was valuable.
    The comfort of knowing complete coverage for us was in place also helped us enjoy the trip.

    Frank from GA
    Review Received: April 3, 2017
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    0 out of 1 people found this review helpful