Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
357,474
Calendar icon
AVG. MONTH
8,478
Total Reviews
Star icon
SINCE 2014
5,340
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,340 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3865
  • 4
    900
  • 3
    323
  • 2
    125
  • 1
    127
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Luxury

    I think I understood the medical insurance and evacuation parts.
    However, I don't know if "trip cancellation" was for "any reason". For instance, I needed a minor surgical procedure just days before our trip. Had this hospital procedure resulted in complications requiring my wife and me not being able to make the trip, would the costs of our trip be refunded through our insurance policy?
    Also, if the trip had been cancelled by Holland America, midway through the cruise, would we have received a refund or air travel home?
    Thank you,
    William Peterson
    Ps: The question I had for customer service prior to purchase of the policy was expertly and quickly handled. Thank you.

    W Peterson from WA
    Review Received: February 9, 2017
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Tin Leg

    What We Found:
    You had some questions about coverage.

    What We Did About It:
    An agent contact you by email to discuss the benefits.

    Tin Leg policy: Luxury

    claims department response and service have been above average so far.

    leo from FL
    Review Received: February 5, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Richard from SC
    Review Received: February 1, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful

    My only comment is that they said they would contact me every week to let me know the movement of my claim, which they did not. The first contact concerning my claim and the filing process was excellent. After the claim was filed I had to call to find out that it was being sent that day 4 weeks later.

    Tin Leg policy: Luxury

    I came across your website by pure luck but it as nice to have options for travel insurance besides the specific ones travel agents are connected to. I was able to obtain better coverage at a substantially reduced price.

    Nelson from WA
    Review Received: January 28, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I filed a claim for reimbursement of medical expenses incurred during my cruise. Tin Leg assigned a claims representative to assist me throughout the process. She responded to my queries quickly and completely. She was extremely courteous and fair-minded during the initial interview. Tin Leg provided a convenient way to file the claim online and gave me several alternative methods of submitting supporting documentation. My claim was evaluated and approved within 8 days and I received a check satisfying my claim just 10 days after I submitted my signed claim form. Tin Leg did everything they said they would and provided my wife and I with a superior product at a fair price. I will be using Tin Leg again on our next travel and I highly recommend Tin Leg to other travelers.

    Alan from ID
    Review Received: January 18, 2017
    Was this review helpful?
    8 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    Purchase via telephone was straightforward. The representative seemed knowledgeable and was responsive to my questions. My interaction was positive.

    Gary from OR
    Review Received: January 15, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I've purchased policies from them several times. Never had to claim, but their customer service is first rate which is always a good sign!

    Have recommended other people try a policy with them.

    Charlotte from TX
    Review Received: January 15, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I expected a nightmarish experience and I was already depressed being sick and having missed my cruise! What a surprise, fast and efficient as well as polite and wishing me to feel better!!! AMAZING! Got my money back in a matter of days! Kudos to Tinleg!!!

    Olga Knoll from FL
    Review Received: January 5, 2017
    Was this review helpful?
    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    Very kind person I worked with. Worked very hard to find a fair solution. I will use Tin Leg exclusively moving forward because of their outstanding service.

    amy from CA
    Review Received: January 5, 2017
    Was this review helpful?
    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    representative promptly and accurately answered all my questions prior to purchase.

    Jacqueline from VA
    Review Received: December 31, 2016
    Was this review helpful?
    0 out of 0 people found this review helpful