Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,474
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AVG. MONTH
8,478
Total Reviews
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SINCE 2014
5,340
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,340 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3865
  • 4
    900
  • 3
    323
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Standard

    When we had to make changes to our policy it was not a simple process.

    Norm from NV
    Review Received: October 15, 2016
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Website would not allow us to complete transaction on line. Had to contact Tin Leg directly to complete.

    D and D from AZ
    Review Received: October 14, 2016
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    2 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    Richard from CA
    Review Received: October 14, 2016
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    2 out of 3 people found this review helpful

    Had a very good experience with Tin Leg, the claim was paid within a reasonable time.

    Tin Leg policy: Standard

    Purchased peace of mind and that's what we got. All went smoothly.

    Norma from FL
    Review Received: October 13, 2016
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    0 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Unfortunately,, one of our travel companions was injured and was unable to travel. We had to cancel our travel plans. Fortunately, the policy we purchased covered such a situation. I have been dealing with Kasey Krueger, a claims rep at Tin Leg. She has been very polite and seems competent at what she does. No reimbursement yet but the documentation Tin Leg required was submitted recently.

    John from NJ
    Review Received: October 10, 2016
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Looking forward to a satisfactory resolution of my simple and straightforward claim for travel delay and subsequent loss of time at destination and what I paid for an expensive hotel night I could not use.

    Victoria from TN
    Review Received: October 7, 2016
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Easy to navigate options.
    Covered everything we needed and wanted.

    Kathryn from CA
    Review Received: October 6, 2016
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    No comment until claim is settled

    Dilip from PA
    Review Received: October 5, 2016
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Thank you for providing peace of mind.

    Jeffrey from CA
    Review Received: October 4, 2016
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    0 out of 2 people found this review helpful
    Tin Leg policy: Economy

    Excellent experience, again.

    Stan from CA
    Review Received: October 3, 2016
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    3 out of 5 people found this review helpful