Tin Leg Travel Insurance Reviews

During my recent trip, the expedition ship that I was traveling on was unable to clear customs in Russia in the city of Provideniya. It was not clear how long this delay would last. Concerned that I may be delayed and unable to make my return flights, I contacted Square Mouth to inquire if I could get help in rebooking my flight if needed and if I would continue to be convert by my policy, if my trip was extended. I indicated in my email, that I did not have access to any phone service. I am delighted to report that within hours, I received a personal email from Brandi Morse, Claims Director, indicating that I would received help if needed and indeed my policy would be extended for up to 9 days. Brandi further clarified my benefits and the process I would need to follow, if indicated. Due to a lack of email, I was unable to further contact Brandi. When I finally did get to my email, there was an email from Brandi asking if I did require assistance. I was thrilled to share with her that I did not. I found her personal email very comforting and the level of service, exemplary. Other passengers did not receive the same level of service from their respective travel insurance companies. As I prepare to book my next vacation, I will definitely get another Squaremouth plan.

I was told before taking my trip that a portion of my trip would be refunded to me as my travel partner had to cancel due to medical reasons. It has now been 5 days since submitting my claim, and I am told it will be another week before it may be approved. It seems lengthy as it was allegedly approved prior to my leaving.

So far, so good. Easy to get policy at reasonable price. Customer service has been great. Will use for next trip.
Ted

Did most on line but needed to change a date. Contacted customer service by phone; rep was pleasant and I received the confirmation by email in a timely manner.

It is easy to sign up and pay for SquareMouth insurance and I have used the service a number of times. My level of satisfaction for this particular experience will be determined by how well my claim is handled. This is my first experience with filing a claim so keeping my fingers crossed that it is a pleasant experience.

Simple process. When I contacted customer service all my questions were answered so I could proceed to choose the right coverage for us.

It would be nice to be offered both *.pdf and text format for policy. In addition, I think the font should be larger when listing exclusions to a policy. I did not have to file a claim but I think e-mailing separately just the contact info would make for better customer service. Otherwise it was a good experience.

It was easy to purchase a policy and easy to understand the coverage I was buying. I wanted specific coverage which I was able to select. Most of all I was glad that the trip went well and I did not need to file a claim.

Great service and easy web site

Have used on 6 trips