Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,732
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AVG. MONTH
8,461
Total Reviews
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SINCE 2014
5,344
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,344 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3867
  • 4
    901
  • 3
    324
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Luxury

    Luckily, didn't need to use the insurance, but found Tin Leg very responsive to all pre trip questions. Initially had quoted incorrect trip cost to Tin Leg and when I contacted them received immediate refund for premium difference.

    Robert from MN
    Review Received: July 21, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Tin Leg took care of my claim immediately. I gave them the claim form for my medical problem on the cruise and they immediately took care of it. Their employee, Kasie, is to be commended for the way she handled my claim. I thank Tin Leg for being so efficient and will use them again and definitely recommend them to my other friends.

    Patricia from AZ
    Review Received: July 19, 2016
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    Tin Leg policy: Luxury

    I contacted support to get the forms in advance. They emailed them and we're very friendly.

    Scott from MI
    Review Received: July 13, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I called Tin Leg to change the dates of my coverage, and it could not have been easier. The agent was very pleasant and helpful.

    Nancy from FL
    Review Received: July 1, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I am just glad we didn't have any need to use Tin Leg.

    Roberta from OR
    Review Received: June 30, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I was able to add a couple of prepaid reservations to our policy's "trip cost" which were made and paid for after buying our policy. On both occasions.your representatives were very helpful and courteous. And of course I was very pleased that neither of our new additions resulted in any additional premium payments.

    Greg from IA
    Review Received: June 30, 2016
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    Tin Leg policy: Standard

    This is the third time I've purchased trip insurance through Squaremouth, and my experience has been consistently excellent. Will come back for future travel.

    Helen from FL from FL
    Review Received: June 30, 2016
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    Tin Leg policy: Economy

    Square mouth Web site is easy to navigate and the policy comparison page is excellent. I've purchased travel insurance many times from several companies using Sqduaremouth. This is the first time submitting a claim and everything went well with Tinleg Insurance. The claim is being paid.

    Craig from PA
    Review Received: June 29, 2016
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    1 out of 1 people found this review helpful
    Tin Leg policy: Economy

    Easy to compare and purchase coverage. Did not interact with any customer service or claims personnel. Fortunately, did not need to use insurance.

    Ed from TX
    Review Received: June 29, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    So far I have had no complaints for TinLeg and their customer service has been very helpful, professional and friendly.

    Sarah from FL
    Review Received: June 27, 2016
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    0 out of 0 people found this review helpful