Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Great service but I don't like how rates vary with age. We travel with another couple who pay much less because she is 10 years younger.
The only thing I had confusion on prior to the trip was finding the link with my policy info. The email I received had so many links it was tough to find the right one. Otherwise, the whole process was great, and so far with my claim the customer service has been very friendly and helpful.
After one month without any response I contacted them and was advised that I needed the medical statement signed by my physician. They also indicated my documentation from VBT was inadequate since it had the refund documented in pencil.
I sent the additional documentation request to my MD and the VBT information to the ins 10/8/15 and awaiting their reply.
I am awaiting the outcome for a rating.
In order to file a claim, I first have to send our statements to my mom's health insurance. After we determine what her insurance pays, we'll then forward the claim to Tin Leg. When I called Tin Leg from Europe they quickly emailed me a claim form.
My friend fell and broke her leg before we were scheduled to leave for Australia. Tin Leg was great I got my refund very fast I'm very satisfied and would suggest Tin Leg to anyone.
I became ill on my trip and returned home before completing the tour. I have filed a claim for my out of pocket expenses and the cancelled portion of the trip. The claim was only filed last week and is in process and I have not yet heard from them. Hopefully the claim will be processed satisfactorly.
I was pleasantly surprised when a year after making the original order I realized that I had not included the date for a post excursion (three more days) and your company cheerfully extended my contract without any charge! You will be hearing from me again - next time we travel!
Had to cancel trip 9 months before departure because wife developed an consuming aversion to a European vacation, due to repeated incidents of terrorist violence there. Contacted Squaremouth, who refused to consider a refund.
In contrast, the travel company refunded both airfare, and cruise fees. As a result, I would not recommend Squaremouth to anyone contemplating travel.
Calling in for q + a was made easy by the staff (Kelly)?
I liked my policy because it provided cancelation for any reason. I had booked a trip over a year from departure date so my policy offered the coverage I wanted and might need.