Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,033
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AVG. MONTH
8,467
Total Reviews
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SINCE 2014
5,346
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,346 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3868
  • 4
    901
  • 3
    324
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Luxury

    Comparing policies and purchasing the travel insurance was very easy. The travel provider went bankrupt before our trip started but after we had paid in full. We filed a claim and received all our money back. The claims process was easy, and the claim was paid promptly. We were very pleased.

    Nancy from MO
    Review Received: October 7, 2015
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    Tin Leg policy: Luxury

    I had to file a claim for illness before departure date. My experience if filing claim and receiving my money for it was excellent! It approximately 2 weeks for the full payment reimbursement to be received. Thanks Square Mouth for the great service.

    Stephen from PA
    Review Received: October 3, 2015
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    Tin Leg policy: Standard

    Did not have to use the service? We purchase insurance strictly for health reasons.

    Yes, I do recommend and have used the insurance in the past for a group of four.

    Karen from IA
    Review Received: October 1, 2015
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    Tin Leg policy: Economy

    My flight got changed at the last minute, and the customer service representative helped me change the dates of my policy. That service, and buying the policy was very good.

    Fortunately, I didn't need to file a claim.

    Leslie from IL
    Review Received: October 1, 2015
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    Tin Leg policy: Luxury

    Company was very easy to work with. Able to add additional expenses to original policy with no problems. Terms were clearly spelled out. Great customer service.

    Victoria from ME
    Review Received: September 29, 2015
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    Tin Leg policy: Standard

    Very easy to purchase, a bit expensive but had good reviews on consumer reports. Thank you

    Charlene from CA
    Review Received: September 25, 2015
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    Tin Leg policy: Standard

    I'll know better what your service is when I file my claim. I had to cncel the trip at the last minute due to medical reasons.

    David from VA
    Review Received: September 23, 2015
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    Tin Leg policy: Luxury

    I had to cancel my trip due to medical issues. I submitted all the requested documentation by e-mail and received a full refund within 3 weeks for the amount claimed.

    Robert from CA
    Review Received: September 21, 2015
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    Tin Leg policy: Economy

    We are awaiting a medical sign off from my Dr.

    James from MD
    Review Received: September 21, 2015
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Most excellent. The claim was processed in a timely manner.

    I have already used them again.

    Stu from NJ
    Review Received: September 20, 2015
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    0 out of 0 people found this review helpful