Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
The Customer service reps were very helpful, informative and pleasant. Thank You!
I called the second day of my trip because my bag was still delayed. The lady gave me the information aand sent me an email to file the claim.
Very pleased with SquareMouth and TinLeg. Actively and regularly refer them to friends and family for their own travel insurance needs. Truly appreciate being able to insure with organization we trust and hold in high regard. Know that all our questions and/or concerns will always be addressed professionally and honestly.
Do not understand additional information request. I sent them everything they originally asked for
Can't rate my experience until I get through the claim process.
SquareMouth is the only travel insurance company I use anymore, because I have been consistently happy with them over the past few years, and because I have found that often they offer something which many other companies do not. Also, I appreciate the knowledgeable answers and help I get when I am trying to decide on travel insurance for an upcoming trip. I would recommend SquareMouth Travel Insurance Company to everyone.
We chose this policy because we found the pricing good for the options in which we were interested. My dealings with customer service were very good both through Square Mouth and Tin Leg. It was reassuring to have the coverage just in case of any problems. We had none . I believe the real proof of how well this type of insurance policy works would be if we had to file a claim. I would probably choose to use Square Mouth and Tin Leg for future trip coverage. Hopefully, they would live up to their billings if we were ever to have to file a claim.
I hesitate to give feedback since the Insurance Claim was received by you with all the asked for documentation on 5/13/15. I still have not received the insurance money despite several conversations with Kathy Haught reassuring me that my part of the process was complete.
I will be happy to give feedback when I am paid.
This policy met my needs.
So far I have been very pleased with your handling my initial claim. Two other charges are pending. At this point I would use you again and recommend you to others.