Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
360,610
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AVG. MONTH
8,388
Total Reviews
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SINCE 2014
5,368
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,368 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3884
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Gold

    Customer service is always so helpful at Squaremouth—I had a number of questions and the rep patiently walked through them all with me until I felt ready to purchase the policy I needed.

    Meaghan from MA
    Review Received: March 1, 2024
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    1 out of 2 people found this review helpful
    Tin Leg policy: Gold

    Had to cancel mid trip due to catching vivid. Claim in process

    Craig from WA
    Review Received: February 28, 2024
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    1 out of 2 people found this review helpful
    Tin Leg policy: Standard

    When will my claim be reviewed and me be contacted? You have the reciepts, I go every year to visit friends I donot use a agency book my own stuff. What is the hold up

    Sadie from CT
    Review Received: February 27, 2024
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    7 out of 8 people found this review helpful
    Tin Leg policy: Gold

    The purchasing process was efficient,helpful and clear. I hope that the process for making a claim matches that experience.

    Roxanne from CA
    Review Received: February 26, 2024
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    1 out of 6 people found this review helpful
    Tin Leg policy: Gold

    Original claim request via website appeared simple and quick with request of few simple documents. However, once submitted they will request continuous bogus documents. The worse part is you do it and send it and then they say they didn’t receive!

    This is a total scam like trustpiet reviews have reported!

    michele from CA
    Review Received: February 26, 2024
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    16 out of 16 people found this review helpful

    Review Updated: 03/25/2024

    Process for claim was extensive. I’m not sure if this is typical since this is my first claim.

    Response from Tin Leg

    Hi Michele

    Thank you for bringing this to our attention. I have spoken with our claims team for an update regarding your claim. I understand your claim was finalized and payment was sent on 3/6/2024.

    I apologize for the frustration you experienced throughout the claims process. Any documentation we request is required in order for our team to make a determination on your claim.

    We hope you are pleased with the outcome of your claim.

    Tin Leg policy: Gold

    Our earlier excellent experience with SquareMouth led us to choose Tin Leg.

    Robert from SC
    Review Received: February 26, 2024
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Great customer support

    Georgia from VA
    Review Received: February 25, 2024
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I was very pleasantly surprised with the claims process with Tin Leg. The customer service agent on the 24 hour hotline was extremely helpful and reassuring when I called to ask about the process. The online claim process was very straightforward. They were very communicative about the documents needed to file & process my claim, which was done mostly via email. The whole claims process took about 6 weeks, and I think it was relatively fast given that they requested additional documents in between. I am definitely buying all my travel insurance through Tin Leg from now on.

    Jem from WI
    Review Received: February 24, 2024
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    5 out of 5 people found this review helpful
    Tin Leg policy: Gold

    Thank you for your help!

    Olga from FL
    Review Received: February 24, 2024
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    0 out of 1 people found this review helpful
    Tin Leg policy: Economy

    Process was simple and the agent I spoke with was knowledgeable and professional.

    David from MO
    Review Received: February 22, 2024
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    0 out of 1 people found this review helpful