Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
360,610
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AVG. MONTH
8,388
Total Reviews
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SINCE 2014
5,368
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,368 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3884
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Gold

    Could have gotten better/more info about policy when I first contacted you

    Ted from CA
    Review Received: January 24, 2024
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    4 out of 5 people found this review helpful
    Tin Leg policy: Gold

    Lucy from ID
    Review Received: January 22, 2024
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    5 out of 5 people found this review helpful

    It was a very lengthy process because of repeated email requests for information I had already provided that could have been resolved with a phone call.

    In frustration I scheduled a phone call with a Tin Leg representative. Even that took several days lead time.

    The call resolved the issue and I gave them my direct deposit information.

    A test deposit was made to my bank on 2/2/2024.

    About a week later, I got an email requesting my direct deposit information and permission.

    Final direct deposit occurred 2/15, 2 weeks after test deposit and ~5 weeks after I initiated the claim.

    Tin Leg policy: Standard

    I didn't file a claim so that is the real barometer of Tin Leg.

    Guy from OH
    Review Received: January 21, 2024
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    We regularly use Tin Leg/Squaremouth, as they provide excellent coverage at reasonable rates.

    Michael from AR
    Review Received: January 20, 2024
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    They were great about transferring coverage from a cancelled trip to a replacement location.

    Dennis from CO
    Review Received: January 20, 2024
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    My husband & I need medical insurance while vacationing out of the country since Medicare doesn't cover it. The representatives I spoke to in preparation to purchasing insurance were very knowledgeable and able to clearly explain what I needed to know. I felt comfortable that I had made good choices for my piece of mind. Fortunately, we didn't need to find out.

    We have another policy with you for an upcoming trip. Hopefully I will not need your post-trip assistance for that trip either!

    Susan from VA
    Review Received: January 15, 2024
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    9 out of 9 people found this review helpful
    Tin Leg policy: Gold

    karen from FL
    Review Received: January 15, 2024
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    1 out of 1 people found this review helpful

    paid a cruise cancellation due to covid promptly. we were able to upload all the paperwork after a short phone call with the money deposited via direct deposit.

    Tin Leg policy: Gold

    Policy was pricey but coverage was good. Hard to rate the policy overall when there was no claim, but had read online that claim resolution was positive for most people. In retrospect we're glad that we purchased coverage.

    Edward from CA
    Review Received: January 14, 2024
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    4 out of 4 people found this review helpful
    Tin Leg policy: Adventure

    Always a pleasure to work with customer service. They are responsive and helpful when purchasing insurance for your trips.

    Susan from FL
    Review Received: January 13, 2024
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    The guide had to cancel my fishing trip to Brazil. He refunded my costs for the trip and had his travel agent work with the intnational leg of the flight to get all but 300 dollars reimbursement. I filed a claim for the flight from Austin to Miami, about 565 dollars. The response I received was cancellation was not covered with my Gold policy. I had sent the guide’s letter of cancellation and receipt for the ticket. I then received several more emails wanting more documents. We both know this was just a time wasting ploy so I moved on. The policy was not worth the paper on which it was printed. Lessons leaned:

    Book everything through a good outfitter.

    Do not waste money on travel insurance. The cost of the policy was more than the denied claim.

    Mikel from TX
    Review Received: January 13, 2024
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    33 out of 34 people found this review helpful
    Response from Tin Leg

    Hi Mikel

    I have spoken with our claims team for an update on your situation. I understand our team has requested supporting documentation for your claim. This documentation is needed in order for our team to make a determination on your claim. If you would still like to move forward, please send the requested documentation to our claims team.

    Please let us know if you have any questions or if there is anything we can assist with. Our customer service team is available from 8am to 10pm ET daily, and we are delighted to help!