Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
360,896
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AVG. MONTH
8,382
Total Reviews
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SINCE 2014
5,368
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,368 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3884
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Gold

    Everything was first class until it came time to file a claim and, we all know, THAT is the time when an insurance company shows its true colors.

    I spent $2,500 to protect my wife and me from any problems/losses on our 50th anniversary trip. As with most trips, not everything went as planned. I had ~$1,000 in legitimate loss claims but you put up so many barriers to realizing that claim, it's just not worth the trouble. Apparently, no one thinks that, if a customer has $1,000 in claims and we charged him $2,500, we're $1,500 ahead. And, if we make it easy on them to make that claim, they just might use us again.

    Because of your short-sightedness, this will be the first and last time I use your services.

    JWC from CA
    Review Received: November 17, 2023
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    14 out of 15 people found this review helpful
    Tin Leg policy: Gold

    Filing a claim has been aggravating. It is a relatively simple claim. Not sure if I’ll ever buy another policy from you based on this experience

    David from VA
    Review Received: November 17, 2023
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    12 out of 12 people found this review helpful

    Review Updated: 12/15/2023

    Some of the information requested was unnecessary. Proof of residency was one of them. Asking for a purchase receipt fir a suitcase is another. Total BS

    Tin Leg policy: Gold

    So far my experience has been great. Unfortunately I had my suitcase completely ruined during my trip. I filed a claim yesterday and hoping for quick and satisfactory completion.

    Monica from IL
    Review Received: November 17, 2023
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    1 out of 3 people found this review helpful
    Tin Leg policy: Platinum

    Julianne from CA
    Review Received: November 16, 2023
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    2 out of 2 people found this review helpful

    Excellent customer service. We were able to recoup all our losses…airfare, deposits, event tickets. We are very satisfied with the claim

    Tin Leg policy: Gold

    My experience with Tin Leg was that they made the purchase and understanding of travel protection a clear and easy process. Especially helpful was the ability to add coverage as we developed our travel plans, adding components to our trip.

    Stuart Gree from IL
    Review Received: November 15, 2023
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Everyone is helpful and clearly listens.

    Susan from FL
    Review Received: November 12, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Have used your services several time, excellent service

    Bruce from NY
    Review Received: November 11, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Purchasing a travel insurance policy from Tin Leg was simple and straightforward. Th customer service individual that I spoke to was very helpful and answered my questions fully in a professional manner. I was very pleased with the help provided.

    Paul from TX
    Review Received: November 11, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Happy we insured our trip given the terrorism in Israel which occurred approximately 2 weeks before we were to depart.

    Gary from IA
    Review Received: November 10, 2023
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    4 out of 4 people found this review helpful
    Tin Leg policy: Gold

    My experience with tin leg thus far has been very positive. , my trip was canceled because of the unrest in Israel at this time. therefore I have filed a claim. The claim was very convenient but it's not complete at this time. .

    Anita from VA
    Review Received: November 10, 2023
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    2 out of 5 people found this review helpful