Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Great experience with Tin Leg. Responsive and answered my questions.
I called on Oct 2,2023 to file a claim and spoke to Joanna at 11:15 am and she said I would receive an email with a claim number which I have not received yet. Would like to know when to expect it or a call? My email is pedalpushin@hotmail.com and my phone number is (253) 576-8136
I was very pleasantly surprised to deal with Tin Leg. I spoke with Steve in Florida who was extremely accommodating, patient, and knowledgeable. I found that the policy I took out was very reasonably priced compared to other policies from other insurance providers. Plus I did not have to insure every last bit of the trip I was on as other insurance providers require. Also, the follow up regarding email confirmation was very prompt and accurate. I would definitely use them again on my next trip.
Great product and great customer service...they answered all my questions.
Waiting
Called with a pre travel question re the coverage. Was quickly connected with a very pleasant, helpful and knowledgeable representative.
Online experience was efficient. Customer service response was quick to answer my questions. Overall a positive experience.
Very satisfied with our full refund. Found it difficult and inconvenient to provide the extended data requested, much of which was obvious from other data, and required us to ask our doctor to provide additional information -- that was actually unacceptable.
As my plans for my trip changed I no longer needed the insurance and contacted Tin Leg to cancel the insurance policy, this was done quickly and without any problem.
I have used Tin Leg in the past and will not hesitate to use them again in the future as I have found them very efficient.
Nice and easy.