Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
357,474
Calendar icon
AVG. MONTH
8,478
Total Reviews
Star icon
SINCE 2014
5,340
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,340 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3865
  • 4
    900
  • 3
    323
  • 2
    125
  • 1
    127
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Gold

    Very good range of options, great cs in working through some complicated situational needs. Some understandings “changed” when later additions needed to be made, but overall a good experience and good peace of mind

    Donald from MA
    Review Received: April 18, 2025
    Was this review helpful?
    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I will use Tin leg again.

    Cathy from CA
    Review Received: April 17, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    -Purchase went smoothly.
    -Called the 24 hour line during travel to report a missing bag and was informed that the line was specifically for medical issues.
    - was given a different number for non- emergency issues.
    - Representative explained the policy coverage and told me to submit a claim within 30 days of travel
    - Claim was submitted and an interview is scheduled.

    Thank you.

    Lindsay from PA
    Review Received: April 17, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Gave me peace of mind. Thank you!

    Evette from FL
    Review Received: April 13, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Tin Leg has been very clear and communicative. Falck, on the other hand, was very difficult to work with. At times, their phone lines were cutting off when passing calls, and for me this was at a very important time. No one at Falck told me I could go the reimbursement route until a day was wasted. I was told that Falck could not move forward on other aspects of my claim like getting transportation home until the hospital bill was received. Their inaction caused intense stress in an already stressful situation.

    Laur from PA
    Review Received: April 13, 2025
    Was this review helpful?
    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    felice from SC
    Review Received: April 12, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful

    I decided not to pursue the claim. My luggage was damaged in the terminal upon departure from the ship. I was able to repair the wheel after ordering a new one from Amazon. Thank you

    Tin Leg policy: Economy

    The phone customer service did a good job!

    Davon from CO
    Review Received: April 11, 2025
    Was this review helpful?
    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Still haven't heard from the insurance company after 3 weeks from filing

    DANIEL from NV
    Review Received: April 11, 2025
    Was this review helpful?
    0 out of 3 people found this review helpful
    Tin Leg policy: Platinum

    You all were responsive and professional. I would definitely utilize your services for future travel.
    Thank you!

    suzette from CA
    Review Received: April 10, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Platinum

    I have had nothing but positive experiences with Tin Leg and recommend them highly.

    lynne from CA
    Review Received: April 10, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful