Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Luxury
So far, everything looks good. I filed a claim and waiting for 1 week now. Hope it will be taken care. However, I had great experience with the customer service rep when I wanted to buy the insurance. He was experienced, and friendly suggesting some insurances that helped me make my decision.
Elan k from NYReview Received: August 14, 2024Was this review helpful?0 out of 2 people found this review helpful“Tin Leg policy: GoldReally appreciated the efficient and sensitive responsiveness to my claim needs at a tough time.
Daniel from WAReview Received: August 13, 2024Was this review helpful?4 out of 5 people found this review helpful“Tin Leg policy: GoldSo far it's was a very easy process to have to file a claim. So glad I had the forethought to get insurance for our trip.
Robert from WAReview Received: August 13, 2024Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: LuxuryOverall a good experience. Customer service was helpful.
Neil from TXReview Received: August 12, 2024Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: GoldTo be determined. Tin Leg wanted to wait on all details of our claim until we had returned home 8/10/24. Just returned home early evening.
Grace from KYReview Received: August 10, 2024Was this review helpful?1 out of 3 people found this review helpfulResponse from Tin LegThank you for sharing your feedback with us. We understand that your claim was initially postponed until your return home on 8/10/24 to ensure that all of your incurred losses were accurately accounted for. Now that you're back, we've sent you an email to reschedule your claim interview at a convenient time for you. Our goal is to make this process as smooth and efficient as possible, and we're here to support you every step of the way.
Please don't hesitate to reach out if you have any questions or need further assistance. We appreciate your patience and look forward to resolving your claim.
“Tin Leg policy: EconomyInsurance worked fine and was not needed. However, my sister is on hospice, and we were concerned about possible death before we left to our trip. I was told that travel insurance does not cover this situation. This did not occur, and everything went fine. I guess I can't believe death in family would not justify a reason to cancel trip.
Roger from TNReview Received: August 10, 2024Was this review helpful?3 out of 3 people found this review helpful“Tin Leg policy: Goldwaiting to hear from tin leg regarding claims
Stephanie from SCReview Received: August 10, 2024Was this review helpful?0 out of 4 people found this review helpful“Tin Leg policy: GoldSo far the experience has been good. It was easy to file a claim including upload of supporting documentation
christopher from INReview Received: August 10, 2024Was this review helpful?0 out of 2 people found this review helpfulResponse from Tin LegThank you for taking the time to share your experience with us! We're glad to hear that you found the claims process straightforward and easy to use. We strive to provide the best service possible, so if there's anything we can do to improve or if you have any feedback on how we can earn those extra stars, please don't hesitate to let us know. Your satisfaction is our top priority, and we’re here to assist you with any questions or needs you might have in the future.
“Tin Leg policy: SilverKevin from ILReview Received: August 9, 2024Was this review helpful?0 out of 0 people found this review helpfulTin Leg kept requesting that the air carrier provide additional information other than “Operational Issue”. After 3 different requests to the carrier, Tin Leg finally approved the claim without my ever getting a different response from the air carrier.
“Tin Leg policy: GoldI will be filing a claim, because Delta cancelled our return flight. I contacted Tin Leg to find out what will be covered. The representative could give me general guidance but did not provide specific... the extended car rental, additional, hotel, food, and return flight would/would not be covered. It would be nice if the representative could affirm that certain expenses would be covered while a traveler is in the middle of a crisis after a flight cancelation.
Kelly from WIReview Received: August 8, 2024Was this review helpful?2 out of 3 people found this review helpfulResponse from Tin LegThank you for reaching out to us and sharing your experience. We understand that having your flight canceled can be incredibly stressful, and we strive to provide the best possible assistance during such challenging times.
Our customer service representatives are here to offer general guidance, but please understand that they are unable to guarantee coverage for specific expenses. Each claim is unique, and coverage can only be determined by our claims examiners upon a thorough review of your policy and the circumstances of your claim.
We encourage you to file a claim so our team can carefully evaluate the situation and determine if it qualifies as a covered event. You can easily file a claim on our website https://www.tinleg.com/report-claim, and our claims examiners will review it promptly.