Tin Leg Travel Insurance Reviews

Brady was wonderful to work with. He followed up with emails and his communication was 5*.

The Tin Leg website ability to do a "side-by-side" comparison of insurance options is excellent. This is very helpful in making a decision based on different coverage details.

Thank goodness I didn’t have to file a claim but it gave me piece of mi d knowing that I had travel insurance just in case I might have need of it.

The purchase process went smoothly but we somehow missed the option to purchase insurance which would have totally covered our expensive bicycles. One of our bikes arrived with serious damage. We have contacted Tin Leg about this issue but have not yet formally submitted a claim as we were waiting to learn if the bike could be repaired. We have since learned that it can be repaired and have a quote for that repair. We also had the additional expense of a bike rental in order to participate in our planned trip and we needed to obtain an invoice for that before submitting our claim.

Your customer service employees are always friendly and helpful. Great experience! Will use again! Thank you!

I got Covid and a doctor’s note telling me not to travel 2 days into it per CDC guidelines. We were honest and rebooked for a week later. The claim was denied. Had I just lied and said I cancelled it supposedly would have been covered but it’s doubtful. In any case, the company is inherently dishonest about the policy. I won’t be using this company insurance any more

I was generally very pleased with the travel insurance we purchased, although it was fairly expensive, perhaps due to our ages.

I fell and fractured and dislocated shoulder while vacationing in China in March of this year. The traumatic injuries necessitated surgery in China. I reported this accident to Tin Leg while in China and filed a claim form upon returning to CA. After 3 months of emails, , the Claims department did not translate any of the medical records to English even though they had possession of them since day 1 of the claim. Tin Leg Claims then used the excuse of “the medical records unable to be translated “ to delay further by contacting the doctor and hospital in China.

I purchased this travel insurance in good faith, never wanting to use it. Unfortunately the accident caused serious injuries to me, a 77 year old woman who needs help to pay bills incurred. It is beyond bad business practice for Tin Leg to take no action to translate the medical records since March,, and now in July Tin Leg is using another delay tactic saying they are contacting the hospital. How ridiculous and deceitful is it for Tin Leg to take my money for a travel insurance policy, knowing that I was vacationing in China, and doesn’t have the infrastructure to translate Chinese documents. I have not heard from Tin Leg since July 8. I am frustrated, sad and anxious.

I respectfully ask for assistance from Squaremouth and Tin Leg executives in getting Tin Leg Claims to pay my well documented and legitimate claim under the policy.

Buyer beware. As a result of the cancellation of our flight on the day we were supposed to leave for Paris, the airline's inability to get us on another flight until 2 days later, and the fact that it was too late to cancel or modify our hotel reservation, we were charged for 1 of the 2 nights we missed at the hotel, and we lost prepaid nonrefundable museum tickets. Although there was absolutely nothing we could do about the situation, which was unforeseen and completely outside our control, Tin Leg denied our claim based on the fact that we hadn't left for the airport yet when our flight was cancelled (!!!) Our Zero Complaint case was also denied. Tin Leg's policy terms are so narrow and restrictive that financial losses resulting from common travel problems aren't covered. This policy was a complete waste of my money.

Affordable for coverage