Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
292,206
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AVG. MONTH
6,576
Total Reviews
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SINCE 2014
4,786
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.08/5
Customer Service During Claim
4.1/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.54 (4,786 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3476
  • 4
    814
  • 3
    291
  • 2
    106
  • 1
    99
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  • Tin Leg policy: Economy

    I was overseas and called for help concerning a medical problem. The service group was very helpful, told me the records to get, that I had lots of time to fill, and emailed me the form.
    I returned and filed the claim. It was paid quickly and without and problem.

    John from NC
    Review Received: April 4, 2015
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    Tin Leg policy: Luxury

    it was an expensive product but worth it.

    Jim from CT
    Review Received: April 3, 2015
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    Tin Leg policy: Luxury

    Efficiency and quick resolution of claim

    Wilfredo from NV
    Review Received: April 3, 2015
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    Tin Leg policy: Luxury

    I had to cancel my cruise for medical reasons. I and my doctor filled out the claim forms. I expected a lengthy process and was surprised how quickly My claim was processed. My check was sent 6 days after they received my claim. I have 3 more policies with Tinleg for future cruises and hopefully never have to file a claim again. I would highly recommend Tinleg.

    William from FL
    Review Received: April 3, 2015
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    Tin Leg policy: Luxury

    i had a very satisfactory experience with the Squaremouth/Tin Leg
    and would reccomend this company to other travelers

    Gregory from NY
    Review Received: April 3, 2015
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    Tin Leg policy: Luxury

    My claim was handled easily and promptly.

    My calls were all promptly answered by a human who was able to handle my queries.

    I received the claim form, provided the required documentation, and my check arrived faster than I expected, with no back-and-forth required.

    Thanks TinLeg for making an otherwise stressful situation a little less stressful.

    Rex from CA
    Review Received: April 3, 2015
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    Tin Leg policy: Standard

    4Stars becasue they forgot to refund one airline ticket, but when brought to their attention, they immediately rectified the situation. I would recommend this policy based on the fact that all of our claims were dealt with and refunded due to a pre-trip cancellation for a medical issue.

    Elizabeth from MI
    Review Received: April 3, 2015
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    Tin Leg policy: Standard

    The clim process was easy and received payment quickly

    mark from CA
    Review Received: April 3, 2015
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    Tin Leg policy: Standard

    I have not heard back on my claim. This should have been taken care of rather quickly.

    JEANETTE from NJ
    Review Received: April 3, 2015
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    Tin Leg policy: Luxury

    I was fortunate that I did not need my SqaureMouth/TinLeg Insurance. However after buying the policy I did see the many complaints from policy holders trying to make claims. Perhaps this is typical of Travel Insurance policies; in any case it eroded my sense of well being. Next time I think I will stick with Travel Guard.

    John from FL
    Review Received: March 31, 2015
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