Travelex Travel Insurance Reviews

I developed COVID shortly before my scheduled trip departure and had to cancel a nonrefundable trip. I reached out via telephone to initiate a claim. Had I not spoken directly to a representative as soon as I became ill, I would not have known of the requirement to have a COVID test performed at a testing facility since that detail was not mentioned anywhere, and I would not have had an official test result since I tested positive at home. In the current status of the pandemic, requiring a facility test vs home test is asking a lot. It was hard to find a site to get it done and I was quite sick and had no one to assist me. I was exposed to a lot of sick people coughing a lot during the hours' long wait to get the test, which made no change to my care. Perhaps a rethinking of policies and an upfront notification that if claim is due to COVID, an official test result is required, might be in order.

Called to increase our trip coverage. Process was simple, I paid an additional fee for the increased coverage and went on my trip

Policy would be more helpful if there were a clear descriptive summary of what documents are required and why when filing a claim. Also, it would have been useful to know that you require a medical document signed by physician specifying diagnosis. This is difficult to get in an Emergeny Room visit.

Lots of paperwork required to submit a claim. I did everything as required. The claim has been partially paid. I called and sent an email to remind them about other receipts that had been submitted, which were apparently overlooked. So far no answer.

The experience was streamlined and simple and I really felt the staff actually cared about us and our health and wellbeing. I will definitely be using them again.

We had to cancel our trip when my husband was injured and unable to travel. The customer service rep for the insurance was pleasant, helpful and competent. She explained the claim process clearly and emailed the required forms and instructions. The instructions provided a clear, bullet point list of the required documentation and the form was straightforward. The company communicated by email, acknowledging receipt of our claim and then receipt of the documents, setting a 15 day review period. Our claim was actually paid in 10 days.

It remains to be seen, because we have a pending claim for delayed luggage, but this is the best insurance company we have contracted for through Squaremouth and plan to use them in the future. They were in frequent contact before the trip and have an app to download, and followed up after the trip and even provided a link to file a claim, which made the process very easy. Also, we have always had great experiences with Squaremouth.

We had to alter the dates of our trip and insurance prior to traveling. It was easy to make the adjustment.

On 05/17/2023, my suitcase was stolen while on the train from Brussels to Amsterdam. I intend to file a claim when I have all of my costs to replace the items stolen. When I returned home I contacted Travelex and they were very helpful.