Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Travel Select
The customer service representative was very pleasant on the phone when I called to change my travel dates.
Kara from MAReview Received: February 12, 2024Was this review helpful?1 out of 2 people found this review helpful“Travelex Insurance Services policy: Travel BasicCustomer service was very helpful and courteous.
Paula from MDReview Received: February 3, 2024Was this review helpful?0 out of 1 people found this review helpful“Travelex Insurance Services policy: Flight Insure PlusSebastian from PAReview Received: January 22, 2024Was this review helpful?10 out of 10 people found this review helpfulClaim was properly handled, we received the expected medical expenses refund in a relatively short timeframe, and the process was relatively straightforward and painless. Worked better than I was expecting. Feedback from them could have been better, though. When I sent my first email asking about submitting a claim, I got an automated reply right away to confirm they got it, and got a reply the next day explaining the claims process to be followed by email. That was all good. But after sending the claim details by email that same day, I never heard back from them till more than a month later. There was no automated reply, nor any confirmation they were processing the claim. When I wrote more than 3 weeks later to ask about it, I just got the automated reply and no actual reply. But the week after that, we got a separate email confirming the result of the claim, and then around a week later we got the refund in the mail. All in all a good experience, but they should provide better feedback during the claim processing procedure.
“Travelex Insurance Services policy: Travel SelectGreat experience working with them
Oliver from NCReview Received: January 5, 2024Was this review helpful?2 out of 3 people found this review helpful“Travelex Insurance Services policy: Travel BasicWaiting on doctor to complete medical form
Kelley from LAReview Received: January 2, 2024Was this review helpful?1 out of 1 people found this review helpful“Travelex Insurance Services policy: Travel BasicTravelex is the best travel insurance provider I’ve ever used
Tim from NEReview Received: December 27, 2023Was this review helpful?1 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to provide your feedback, we appreciate the excellent rating!
We are happy to hear that you were satisfied with the Travel Basic policy, for your trip.
Thanks again, have a wonderful day and a Happy New Year!
Travelex Insurance Services, Inc.
“Travelex Insurance Services policy: Flight Insure PlusAre the travelers I showed this to you thought it was a good price and they asked for the name
Patricia from FLReview Received: November 20, 2023Was this review helpful?0 out of 1 people found this review helpful“Travelex Insurance Services policy: Flight Insure PlusI have just started the claims process. The person I spoke on the phone was helpful in terms of beginning the process. I am waiting to see how long it takes,
Karen from FLReview Received: November 9, 2023Was this review helpful?4 out of 4 people found this review helpful“Travelex Insurance Services policy: Travel SelectMy wife could not accompany me on our flight/trip to Germany due to medical reasons. Travelex said that I have to show expenses occurred because of her unable to go. Since we were able to "bank" her Delta Airlines miles until May 2024, there was no immediate reimbursement. This puts a burden on us to travel again and I think Travelex should reimburse us for her not being able to fly.
Are there any trip insurance companies you represent that are more responsive to this type situation?
I doubt that I will ever use Travelex again. I used them in the past on a trip where I made a claim and it was like using forensic accounting to get reimbursed.
Joey Baker
bakerarkansas@gmail.com
Joey from ARReview Received: November 2, 2023Was this review helpful?16 out of 19 people found this review helpfulReview Updated: 12/02/2023
Travelex responded positively after Squaremouth intercession.
Response from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services, on Squaremouth.com review site, we take all concerns very seriously and appreciate your feedback.
We have contacted our Customer Solutions department and understand that a representative has been in contact with you in regard to the documentation that is needed to request an exception for a premium refund for Mrs. Baker outside of the 15-day review period allotted by the policy.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations.
It is important to remember that insurance is highly regulated, and the policy purchased is a reimbursement policy for documented out of pocket financial losses incurred.
To receive further clarification please contact us at 800-228-9792 and refer to your confirmation number. For claim questions, you may contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.
Thank you again for your feedback.
Sincerely,
Travelex Insurance Services, Inc.“Travelex Insurance Services policy: Travel SelectI developed COVID shortly before my scheduled trip departure and had to cancel a nonrefundable trip. I reached out via telephone to initiate a claim. Had I not spoken directly to a representative as soon as I became ill, I would not have known of the requirement to have a COVID test performed at a testing facility since that detail was not mentioned anywhere, and I would not have had an official test result since I tested positive at home. In the current status of the pandemic, requiring a facility test vs home test is asking a lot. It was hard to find a site to get it done and I was quite sick and had no one to assist me. I was exposed to a lot of sick people coughing a lot during the hours' long wait to get the test, which made no change to my care. Perhaps a rethinking of policies and an upfront notification that if claim is due to COVID, an official test result is required, might be in order.
Maureen from MAReview Received: October 16, 2023Was this review helpful?11 out of 11 people found this review helpfulReview Updated: 11/13/2023
Overall quite smooth. My only issue is that I had to cancel because I caught COVID. When I called to initiate the claim, and in the paperwork I received, it was not clear that I needed a test result from an independent lab (as opposed to my at home test). Had this not become clear during my discussion, I would never have gotten the test and my claim would likely have been denied. This bit of information needs to be made much clearer as most folks only do at home tests, unless hospitalized.
Response from Travelex Insurance ServicesThank you for reaching out to us Squaremouth.com. Travelex Insurance Services (“Travelex Insurance”) makes every effort to review all concerns.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. The Travel Select policy you purchased does state for Trip Cancellation, Trip Interruption and Medical claim types, all must be certified by a physician.
It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. However, we have provided your recommendation to BHSIC for consideration.
Thank you again for reaching out to us.
Sincerely,
Travelex Insurance Services, Inc.