Travelex Travel Insurance Reviews

Glad we had the peace of mind by traveling with Travelex. Fortunately, our trip went smoothly and we did not need to file a claim.

The trip went well and your company provided a good experience for insurance.

We had to cancel the trip due to a non Covid related illness. Filing the claim was pretty straightforward and the check arrived yesterday. The adjuster let us know that we were due a small refund from the cruise provider that we were not aware of. Between the two refunds we received the full amount. Very satisfied!

We had an emergency and were unable to travel. I filed a claim with Travelex Insurance online. The online process could be improved but overall it was fairly straightforward to file the claim. My claim was processed and the claim amount direct deposited into my bank account within about two weeks of filing the claim. This is the first time I've ever filed a claim with a travel insurance company. Since the process was so easy AND the claim was actually paid within a very short amount of time, I fully plan on using SquareMouth and Travelex in the future for all of my trip insurance needs.

Claim went well. Still waiting for the check.

My claim was denied several weeks after it was filed. I was told my insurance ended the day I arrived as I did not have a return ticket. There was no mention of a return ticket requirement when I purchased the insurance. We bought the insurance for a 3 month period and planned to either sail north on our own vessel at the end of the 3 month period or attempt to extend the policy. I have filed a complaint with the Florida Bureau of Consumer affairs and the Insurance Commission.

Fortunately, I didn't have to use my travel insurance, but I did need to make a change prior to my trip to the coverage. The representative I spoke to was very helpful and it was an easy process.

No comments yet. We filed our claim - mailed it in yesterday. Let’s see how quickly we are reimbursed.

Overall the experience with was positive