Travelex Travel Insurance Reviews

The claim procedure was very straight forward. The rep I spoke to was very helpful and explained things thoroughly. I appreciated her telling me how long it would take to process - the time frame she gave me was accurate!

We had to change our departure and return dates after executing the policy. I couldn't reach a service agent by phone due to a large volume of calls and sent an email to the policy service department and they responded within a day or two acknowledging the dates of travel.

Setting up, reviewing options, getting details were all very straightforward and clear. Lots of good providers, and the ratings were helpful. All information was basically a click away at most.
Just after our trip, we had a question about filing a claim, as we had opted for a car insurance addition and it turns out we are going to need it. We reached out to the provided phone number, and they gave us details we needed. Now that we know what the rental car company is going to do, we can file our claim. Good service so far!

This was the second policy I’ve purchased through your site and will definitely use again for future travel.

Get the insurance. It’s worth the price in these times.

Travelex is running into issues in staffing. The wait times exceeded 30 minutes to square away some simple adjustments and clarification questions prior to the trip. This section is for Travelex and I think Squaremouth should make it more clear to have things stated that we would need to contact Travelex directly for issues.

The company representative was helpful in helping us choose our policy. They explained the different options and answered our questions. Very helpful and thorough in going over policy options and making sure we got the policy that best suited our needs. Thankfully we didn't need to use the policy, but we were glad that we had it just in case.

I had no voice service overseas. I emailed the companies email address 4x without a single response. I finally messaged through Facebook and got a response, however they weren't able to help and had customer service call me after I explained several times I needed to communicate via email or what's app or other social media platform. When finally returning to the states, they ensured me on messenger that someone would call that day. 2 days later I had to call myself.

Pleased to have a "cancel for any reason" policy, even though I ended up not needing it, as everything worked out safely.