Travelex Travel Insurance Reviews

Thank you for reaching out to us on Squaremouth.

We have notified our Customer Solutions team of your feedback related to your experience in April when requesting a change to your policy over the phone. I’m happy to hear that a Customer Solutions Representative was able to assist you the day after you emailed for a change request on your most recent trip.

In the future, depending on the change you may need to make on your policy, we do have the ability to request a plan change on our website https://www.travelexinsurance.com/customer-service/request-a-plan-change or you can also email us directly at customersolutions@travelexinsurance.com with your request.

If you have any further questions, do not hesitate to contact our Customer Solutions Department at customersolutions@travelexinsurance.com or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT.

Thank you again for your feedback.

Sincerely,
Travelex Insurance Services, Inc.

Thank you for contacting us on Squaremouth.com. Travelex Insurance makes every effort to review all concerns from our insureds.

We have escalated your concerns to the travel assistance company, World Travel Protection (“WTP”), and have been advised that a supervisor will be reaching out to you directly.

If you have any claim questions, please contact the claim administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”), at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

We hope this resolves this inquiry.

Sincerely,
Travelex Insurance Services, Inc.

Thank you for taking time to post on Squaremouth.com, Travelex Insurance makes every effort to review all concerns.

Berkshire Hathaway Specialty Insurance Company’s (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance Services (“Travelex Insurance”) does not make claim determinations. However, we have contacted BHSIC and have been advised that the claim system does generate an automated email, the same day the claim is received or initiated online. The automated email was sent to you on May 13, 2022, to the email provided on the policy.

If you have any claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

We hope this reply resolves your inquiry. Should you have any additional questions you may contact Travelex Insurance at TISReviews@TravelexInsurance.com.

Sincerely,
Travelex Insurance Services Inc.

Thank you for reaching out to us on Squaremouth. Travelex Insurance Services takes all customer concerns seriously.

We have notified our Customer Solutions team of your feedback related to your experience. We would like to further research your specific experience and will be reaching out to you directly via email to gather additional information in order to improve your future customer experience with Travelex.

Thank you again for your feedback.

Sincerely,
Travelex Insurance Services, Inc.

Thank you for reaching out to us on Squaremouth.

We have notified our Customer Solutions team of your feedback related to your experience in requesting a change to your policy over the phone. In the future, we do have the ability to request a plan change on our website https://www.travelexinsurance.com/customer-service/request-a-plan-change or you can also email us directly at customersolutions@travelexinsurance.com with your request.

If you have any further questions, do not hesitate to contact our Customer Solutions Department at customersolutions@travelexinsurance.com or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT.

Thank you again for your feedback.

Sincerely,
Travelex Insurance Services, Inc.

Thank you for contacting us on Squaremouth.com. Travelex Insurance makes every effort to review all concerns from our insureds.

We have contacted our Customer Solutions Team Lead (CSTL) and have been advised that the link you provided with the updated itinerary only linked to the Delta website and not the itinerary. The CSTL did attempt to contact Delta Airlines Customer Service for the updated itinerary and was unsuccessful. As the link is proprietary to your Delta access, we would like to ask you to provide the screenshot of the new itinerary so we can update your insurance coverage or you can print to PDF your new itinerary and send it to the email below.

It is important to remember that insurance is highly regulated, and documentation is required to change the travel dates on your policy, after the original departure date.

If you have any questions or if you are able to submit the updated itinerary, please contact Customer Solutions and refer to your Confirmation# at 1-800-819-9004 or by email at customersolutions@travelexinsurance.com.

Sincerely,
Travelex Insurance Services, Inc.