Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Flight Insure Plus
When I submitted my claim via the on-line upload page, I never got any kind of confirmation that my claim was received. I did not know the status of the claim until I received the EOB about six weeks later.
Suggestion: an automated email confirmation that the claim was received would have made me feel confident that it was in the works. I know I could have called to check on it, but I really did not want to wait on hold just for someone to tell me that.Mary from TXReview Received: August 4, 2022Was this review helpful?23 out of 23 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking time to post on Squaremouth.com, Travelex Insurance makes every effort to review all concerns.
Berkshire Hathaway Specialty Insurance Company’s (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance Services (“Travelex Insurance”) does not make claim determinations. However, we have contacted BHSIC and have been advised that the claim system does generate an automated email, the same day the claim is received or initiated online. The automated email was sent to you on May 13, 2022, to the email provided on the policy.
If you have any claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.
We hope this reply resolves your inquiry. Should you have any additional questions you may contact Travelex Insurance at TISReviews@TravelexInsurance.com.
Sincerely,
Travelex Insurance Services Inc.“Travelex Insurance Services policy: Travel SelectI wanted to upgrade the membership because I added a few things on my trip. I tried calling the phone number and I was on hold for more than 1 hour. I WILL NEVER AGAIN SIGN UP WITH TRAVELEX. I'm glad NOTHING happened to us and we went on the trip. However if something happened, I would not be able to be compensated fully because I was unable to add. I can only understand the NIGHTmare if I ever have to claim during a trip overseas. Here I was waiting a LONG time just for regular customer service, IF i had to make a claim IT would probably be next to impossible. I felt like they just took my money. CUSTOMER SERVICE SUCKS!! never again.
D B frustrated from CAReview Received: July 22, 2022Was this review helpful?19 out of 22 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to us on Squaremouth. Travelex Insurance Services takes all customer concerns seriously.
We have notified our Customer Solutions team of your feedback related to your experience. We would like to further research your specific experience and will be reaching out to you directly via email to gather additional information in order to improve your future customer experience with Travelex.
Thank you again for your feedback.
Sincerely,
Travelex Insurance Services, Inc.“Travelex Insurance Services policy: Travel SelectI would recommend letting ppl make changes to their policy online vs. having to phone in. Wait times were terrible just to make a small change that most companies allow you to do online. Until that issue is resolved, I will be hesitant to purchase from Travelex again.
Amanda from KYReview Received: July 19, 2022Was this review helpful?12 out of 12 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to us on Squaremouth.
We have notified our Customer Solutions team of your feedback related to your experience in requesting a change to your policy over the phone. In the future, we do have the ability to request a plan change on our website https://www.travelexinsurance.com/customer-service/request-a-plan-change or you can also email us directly at customersolutions@travelexinsurance.com with your request.
If you have any further questions, do not hesitate to contact our Customer Solutions Department at customersolutions@travelexinsurance.com or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT.
Thank you again for your feedback.
Sincerely,
Travelex Insurance Services, Inc.“Travelex Insurance Services policy: Travel SelectLevi from MDReview Received: July 18, 2022Was this review helpful?7 out of 7 people found this review helpfulno issues, easy to document/upload, just wish process was faster
“Travelex Insurance Services policy: Travel BasicMy outgoing flight got cancelled and I had to rebook. I took my trip 4 days after originally scheduled and tried to change the coverage dates with Travelex. They took almost a week to respond to my request and asked me to send the updated itinerary. I did so. 5 days later, they asked me to send me an updated itinerary. I responded that I already did and they wanted me to resend it and then jump through a bunch of hoops. All they really wanted was to ensure that I would not file a claim. Well, I will not be using them for travel insurance again.
Jack from VAReview Received: July 11, 2022Was this review helpful?25 out of 25 people found this review helpfulResponse from Travelex Insurance ServicesThank you for contacting us on Squaremouth.com. Travelex Insurance makes every effort to review all concerns from our insureds.
We have contacted our Customer Solutions Team Lead (CSTL) and have been advised that the link you provided with the updated itinerary only linked to the Delta website and not the itinerary. The CSTL did attempt to contact Delta Airlines Customer Service for the updated itinerary and was unsuccessful. As the link is proprietary to your Delta access, we would like to ask you to provide the screenshot of the new itinerary so we can update your insurance coverage or you can print to PDF your new itinerary and send it to the email below.
It is important to remember that insurance is highly regulated, and documentation is required to change the travel dates on your policy, after the original departure date.
If you have any questions or if you are able to submit the updated itinerary, please contact Customer Solutions and refer to your Confirmation# at 1-800-819-9004 or by email at customersolutions@travelexinsurance.com.
Sincerely,
Travelex Insurance Services, Inc.“Travelex Insurance Services policy: Travel BasicPre-travel emails and information were excellent and made me feel connected to the company and more comfortable about the protection.
Arthur from CTReview Received: June 27, 2022Was this review helpful?4 out of 5 people found this review helpful“Travelex Insurance Services policy: Flight Insure PlusNice to have the coverage in case we needed it. We DID get COVID on the trip but fortunately we did not need any significant medical care. Good value, glad we did not need it.
Eric from WAReview Received: June 23, 2022Was this review helpful?3 out of 7 people found this review helpful“Travelex Insurance Services policy: Travel SelectThe filing a claim experience was ok. I just wish the process is a lot quicker and the updates is consistent.
Eugene from NVReview Received: May 10, 2022Was this review helpful?16 out of 17 people found this review helpful“Travelex Insurance Services policy: Travel SelectI filed a claim a while ago because I could not make my trip. I submitted all documents and never heard from travelex. They claim to review and contact within 6 weeks but it’s been longer and I haven’t heard anything.
Angela from CAReview Received: May 4, 2022Was this review helpful?37 out of 37 people found this review helpfulReview Updated: 03/26/2023
It did take longer than expected (>6wks) for my case to be closed. Satisfied with how easy it was but wish it processed quicker. Good customer service, would use them again.
Response from Travelex Insurance ServicesDear Angela,
Thank you for contacting us on Squaremouth.com. Travelex Insurance makes every effort to review all concerns from our insureds.
We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, Inc. (“BHSIC”), and have been advised your claim was processed and payment was issued on May 11, 2022.
If you have any questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.
We trust this reply resolves this inquiry.
Sincerely,
Travelex Insurance Services, Inc.“Travelex Insurance Services policy: Travel SelectI requested documented proof that my medical coverage included Covid care for entry to Chile and received a letter to that effect promptly. The claim process was online and seemed a bit cumbersome. The claim is a little over $100. I trust it will be resolved to my satisfaction.
Kathy from CAReview Received: April 25, 2022Was this review helpful?12 out of 13 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out on Squaremouth.com
We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company, Inc. (“BHSIC”), and have been advised your claim was initiated on April 19, 2022, and a claim payment was issued April 27, 2022.
If you have any questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.
We trust this reply resolves this inquiry.
Sincerely,
Travelex Insurance Services, Inc.