Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Grateful that our claim was ultimately approved and that we were made whole thanks to Travelex insurance. Only slight net to pick is that the document submission process felt like a bit of a black hole, and between sending documents and crossing our fingers, and finding out the good news that our claim was approved three weeks later, There was a little to nothing in the way of process updates or transparency. I’m sure they’re very busy with Covid, so it’s not a huge deal. More of an area of opportunity for their business.
Very easy to get ahold of a representative with our questions. They answered with a very easy to understand answer before we purchased the insurance.
Satisfied with overall service. Email response to requests within 3-5 business days may need to be shorten for better service.
Our trip went as planned, no claim to be filed. We interacted with Travelex to make payments as payments were made on our trip. Everything went smoothly.
They agreed to extend my coverage by two weeks- with no extra cost. And it was easy to do. They were quick to respond as well.
Plans explained and easily understood. When our original trip’s destination and dates changed due to Covid, Travelex adapted the dates and destination for the changed trip easily and quickly. This is the third time I have used Travelex and like the plans, prices, and service.
We have never felt the need to purchase travel insurance before, but when covid hit, and we needed to travel to Canada we found Travelex. We purchased it again this year for our travels, and will continue to do so in the future. It was so easy, the best prices, and excellent customer service. Thank you so much for meeting our needs in an affordable and friendly way!
Aloha,
Like many insurance policies, it's never crystal clear on what's covered or not covered until you make a claim. Kind of what happened to me.
Late or lost bags aren't covered if it happens at your final destination. Oh well......... Thank you, Jackson
I needed to change my flight and stay an extra week and Travelex wanted to charge me $508 for this extra week! That was enough to know that this is not the company I will use anymore, never, ever. After this fact I consider that the risk of having a problem and not receiving the claim is extremely high due to this lack of good sense. I bought a new insurance for this extra week for $150 and will never ever again use travelex. Horrible experience. Important to mention: no claims filed. I just wanted to be insured.
I was unable to get the app to work and accept my credentials. I reach out to Travelex multiple times, and was told someone would call me from IT, and they never did. Luckily I did not need to contact anyone for a claim, but I will try another travel insurance carrier in the future.