Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
We have never felt the need to purchase travel insurance before, but when covid hit, and we needed to travel to Canada we found Travelex. We purchased it again this year for our travels, and will continue to do so in the future. It was so easy, the best prices, and excellent customer service. Thank you so much for meeting our needs in an affordable and friendly way!
Aloha,
Like many insurance policies, it's never crystal clear on what's covered or not covered until you make a claim. Kind of what happened to me.
Late or lost bags aren't covered if it happens at your final destination. Oh well......... Thank you, Jackson
I needed to change my flight and stay an extra week and Travelex wanted to charge me $508 for this extra week! That was enough to know that this is not the company I will use anymore, never, ever. After this fact I consider that the risk of having a problem and not receiving the claim is extremely high due to this lack of good sense. I bought a new insurance for this extra week for $150 and will never ever again use travelex. Horrible experience. Important to mention: no claims filed. I just wanted to be insured.
I was unable to get the app to work and accept my credentials. I reach out to Travelex multiple times, and was told someone would call me from IT, and they never did. Luckily I did not need to contact anyone for a claim, but I will try another travel insurance carrier in the future.
Fast, fair, and easy.
I feel deceived by your referral and this insurance company. I mistakenly thought I was buying a better and cheaper alternative to the "cancel for any reason" policy the DVC rental company through whom I made a lodging stay offered. I know I was not buying cancel for any reason insurance with Travelex, I understand the differences in what I purchased. But what I did not know until AFTER I submitted an application is that the insurance offered by Travelex only covered those who lived in my household, not all my children who lived in their own household and were traveling with me on this vacation. AND stunningly, by excluding my children from coverage, the Travelex premium tripled in price due to my wife and my age. When I called and questioned that with Travelex, I got a rather callus "that's the way it works" response from their customer service rep. You are reading what I just wrote correctly, Travelex charged more for conventional travel insurance to insure fewer people than it did for a larger party. To the tune of same amount of money it would have cost if I had purchased cancel for any reason insurance in the first place. By then it was too late and purchase a "cancel for any reason" policy as those plans have time limits by which they must be bought. Lastly, to add insult to injury the Travelex policy did not provide coverage for COVID related claims. Not only did I lose my nonrefundable DVC rental deposit but I was out another $900 for a worthless travel insurance policy. Using your your company and buying the policy I did is the single biggest financial mistake I've ever made in my life.
Hard to get a direct answer when calling the claim company. I had to cancel flight prior to knowing if it would be reimbursed which I did not think was right. But money came in fast.
We bought the policy because of the risk of the pandemic. And when we tried to file a claim, we were told we couldn't because the pandemic is excluded so we couldn't file a claim. I'll never use this company again.
Took over six months to make any response on the claim, and in the end they denied it. No communication whatsoever.
Made a claim in May and have not heard a single thing yet. Also have another policy with Travelex purchased via Squaremouth for trip in Sept which has now totally cancelled--am I eligible for a refund from them for that since no travel and no claim??
Review Updated: 08/19/2020
It may have been coincidence but it took me contacting Squaremouth before I heard anything back about my claim but I did receive claim made for my trip cancellation for Covid reasons.
Thank you for taking the time to post about your concerns on Squaremouth.
We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”), on your behalf, to find out more about your claim. Due to the unprecedented volume of claims related to the Covid-19 pandemic, the claim process is taking longer than originally communicated. It is approximately 10 weeks, from the time of obtaining final documentation, for BHSIC to adjudicate your claim. It looks like documentation was submitted May 20, 2020, therefore your claim should be reviewed by BHSIC in the next couple of weeks.
It is important to remember that insurance is highly regulated and documentation, as it relates to the policy purchased, is an important part of the claim process. We appreciate your patience and understanding.
If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.
You also requested information about a policy premium refund for a trip that has been cancelled. We will respond to the email we have on file for you with the requirements for a refund.
If you have any questions, please contact us at TISReviews@TravelexInsurance.com.