Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Fast, fair, and easy.
I feel deceived by your referral and this insurance company. I mistakenly thought I was buying a better and cheaper alternative to the "cancel for any reason" policy the DVC rental company through whom I made a lodging stay offered. I know I was not buying cancel for any reason insurance with Travelex, I understand the differences in what I purchased. But what I did not know until AFTER I submitted an application is that the insurance offered by Travelex only covered those who lived in my household, not all my children who lived in their own household and were traveling with me on this vacation. AND stunningly, by excluding my children from coverage, the Travelex premium tripled in price due to my wife and my age. When I called and questioned that with Travelex, I got a rather callus "that's the way it works" response from their customer service rep. You are reading what I just wrote correctly, Travelex charged more for conventional travel insurance to insure fewer people than it did for a larger party. To the tune of same amount of money it would have cost if I had purchased cancel for any reason insurance in the first place. By then it was too late and purchase a "cancel for any reason" policy as those plans have time limits by which they must be bought. Lastly, to add insult to injury the Travelex policy did not provide coverage for COVID related claims. Not only did I lose my nonrefundable DVC rental deposit but I was out another $900 for a worthless travel insurance policy. Using your your company and buying the policy I did is the single biggest financial mistake I've ever made in my life.
Hard to get a direct answer when calling the claim company. I had to cancel flight prior to knowing if it would be reimbursed which I did not think was right. But money came in fast.
We bought the policy because of the risk of the pandemic. And when we tried to file a claim, we were told we couldn't because the pandemic is excluded so we couldn't file a claim. I'll never use this company again.
Took over six months to make any response on the claim, and in the end they denied it. No communication whatsoever.
Made a claim in May and have not heard a single thing yet. Also have another policy with Travelex purchased via Squaremouth for trip in Sept which has now totally cancelled--am I eligible for a refund from them for that since no travel and no claim??
Review Updated: 08/19/2020
It may have been coincidence but it took me contacting Squaremouth before I heard anything back about my claim but I did receive claim made for my trip cancellation for Covid reasons.
Thank you for taking the time to post about your concerns on Squaremouth.
We have contacted the Claim Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”), on your behalf, to find out more about your claim. Due to the unprecedented volume of claims related to the Covid-19 pandemic, the claim process is taking longer than originally communicated. It is approximately 10 weeks, from the time of obtaining final documentation, for BHSIC to adjudicate your claim. It looks like documentation was submitted May 20, 2020, therefore your claim should be reviewed by BHSIC in the next couple of weeks.
It is important to remember that insurance is highly regulated and documentation, as it relates to the policy purchased, is an important part of the claim process. We appreciate your patience and understanding.
If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.
You also requested information about a policy premium refund for a trip that has been cancelled. We will respond to the email we have on file for you with the requirements for a refund.
If you have any questions, please contact us at TISReviews@TravelexInsurance.com.
I file a claim few weeks ago and I have received any reply yet. The web site reports that the claim is "In Progress" but it doesn't acknowledge if they actually received all the documents I upload on their web site
Thank you for taking the time to post about your experience on Squaremouth.
We contacted the claims administrator of the plan you purchased, Berkshire Hathaway Specialty Insurance Company (“BHSIC”). BHSIC indicates that you submitted documentation to support your claim on May 10 and May 12, 2020, and that BHSIC has not yet adjudicated your claim.
Due to the unprecedented volume of claims related to the Covid-19 pandemic, it is currently taking up to eight (8) weeks for BHSIC to adjudicate claims. We appreciate your patience and understanding.
We empathize with your frustration regarding the delay. However, your claim is being handled within this timeframe and in the order in which it was received.
If you have further claim questions, please contact the Claim Administrator, BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.
If you have any questions for Travelex Insurance Services Inc., please don’t hesitate to reach out to us at TISReviews@TravelexInsurance.com.
My trip was postponed due to the COVID-19 virus and I reached out to Travelex Insurance Services customer service about possibly changing the dates scheduled for the insurance. However, I never heard back from them about doing that and my original trip dates have already passed.
Thank you for taking the time to post about your experience on Squaremouth.
We are happy to hear that our Customer Solutions Department was able to reach out and assist you with obtaining a Date Transfer.
If you have any questions, please don’t hesitate to reach out to us at TISReviews@TravelexInsurance.com.
Kind Regards,
Amber
They make the claim process intimidating, and you are dissuaded from filing a claim. Their definitions change, their conditions change, they know you don’t have a lawyer so they can always say no. Almost better to not have insurance if it won’t pay a claim.
Thank you for taking the time to post about your experience on Squaremouth.
We acknowledge your frustration regarding the claim process. Insurance is not meant to be intimidating, however it is important to remember that insurance is highly regulated. Documentation is an important part of the policy modification process, as it relates to the Travel Basic plan you purchased.
We contacted the Claims Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”). BHSIC indicates that you submitted documentation to support your claim on May 21, 2020, an automated response was sent the following day to let you know that they have received the document(s) and have uploaded it to your claim.
BHSIC has not yet adjudicated your claim, given that no claim determination has been made, we are unsure of the basis of your statements regarding definitions changing. We do not have any notes regarding phone calls to BHSIC or Travelex Insurance Services Inc. (“Travelex Insurance”).
Due to the unprecedented volume of claims related to the Covid-19 pandemic, it is currently taking up to eight (8) weeks for BHSIC to adjudicate claims. We appreciate your patience and understanding.
If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.
If you have any questions for Travelex Insurance, please contact us at TISReviews@TravelexInsurance.com.
Due to Coronavirus pandemic we have not returned to Colorado from San Miguel, MX, so filing this medical emergency claim is delayed. Policy #FIPB08100, Claim #02308189, Case #2005901. Thank you, Gail Turner
Thank you for taking the time to reach out to us on Squaremouth.
We have forwarded your information to our Claim Administrator, so they are aware of the situation.
Please feel free to submit all the required documentation, as soon as you are able to, or once you return back home.
If you have any questions about your claim the Claim Administrator can be reached at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at travelex.claims@bhspecialty.com.
Thank you again, and we hope you think of Travelex the next time you travel.
Kind Regards,
Amber