Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
I file a claim few weeks ago and I have received any reply yet. The web site reports that the claim is "In Progress" but it doesn't acknowledge if they actually received all the documents I upload on their web site
Thank you for taking the time to post about your experience on Squaremouth.
We contacted the claims administrator of the plan you purchased, Berkshire Hathaway Specialty Insurance Company (“BHSIC”). BHSIC indicates that you submitted documentation to support your claim on May 10 and May 12, 2020, and that BHSIC has not yet adjudicated your claim.
Due to the unprecedented volume of claims related to the Covid-19 pandemic, it is currently taking up to eight (8) weeks for BHSIC to adjudicate claims. We appreciate your patience and understanding.
We empathize with your frustration regarding the delay. However, your claim is being handled within this timeframe and in the order in which it was received.
If you have further claim questions, please contact the Claim Administrator, BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.
If you have any questions for Travelex Insurance Services Inc., please don’t hesitate to reach out to us at TISReviews@TravelexInsurance.com.
My trip was postponed due to the COVID-19 virus and I reached out to Travelex Insurance Services customer service about possibly changing the dates scheduled for the insurance. However, I never heard back from them about doing that and my original trip dates have already passed.
Thank you for taking the time to post about your experience on Squaremouth.
We are happy to hear that our Customer Solutions Department was able to reach out and assist you with obtaining a Date Transfer.
If you have any questions, please don’t hesitate to reach out to us at TISReviews@TravelexInsurance.com.
Kind Regards,
Amber
They make the claim process intimidating, and you are dissuaded from filing a claim. Their definitions change, their conditions change, they know you don’t have a lawyer so they can always say no. Almost better to not have insurance if it won’t pay a claim.
Thank you for taking the time to post about your experience on Squaremouth.
We acknowledge your frustration regarding the claim process. Insurance is not meant to be intimidating, however it is important to remember that insurance is highly regulated. Documentation is an important part of the policy modification process, as it relates to the Travel Basic plan you purchased.
We contacted the Claims Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”). BHSIC indicates that you submitted documentation to support your claim on May 21, 2020, an automated response was sent the following day to let you know that they have received the document(s) and have uploaded it to your claim.
BHSIC has not yet adjudicated your claim, given that no claim determination has been made, we are unsure of the basis of your statements regarding definitions changing. We do not have any notes regarding phone calls to BHSIC or Travelex Insurance Services Inc. (“Travelex Insurance”).
Due to the unprecedented volume of claims related to the Covid-19 pandemic, it is currently taking up to eight (8) weeks for BHSIC to adjudicate claims. We appreciate your patience and understanding.
If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00 am – 7:00 pm CST.
If you have any questions for Travelex Insurance, please contact us at TISReviews@TravelexInsurance.com.
Due to Coronavirus pandemic we have not returned to Colorado from San Miguel, MX, so filing this medical emergency claim is delayed. Policy #FIPB08100, Claim #02308189, Case #2005901. Thank you, Gail Turner
Thank you for taking the time to reach out to us on Squaremouth.
We have forwarded your information to our Claim Administrator, so they are aware of the situation.
Please feel free to submit all the required documentation, as soon as you are able to, or once you return back home.
If you have any questions about your claim the Claim Administrator can be reached at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at travelex.claims@bhspecialty.com.
Thank you again, and we hope you think of Travelex the next time you travel.
Kind Regards,
Amber
Although my claim process took 8 weeks because of COVID, I was pleased with the outcome. I had a freak accident resulting in immediate surgery while in Cambodia. I’m so glad I went with travelex insurance and will definitely use them next time I travel.
Good
We had to cancel our trip and contacted Travelex Insurance indicating that we will not go on the trip and would like them to compensate us for the cost of insurance. However, they decline to do so and extended the insurance for our new trip to be completed before the end of this year. My health condition may not allow me to perform the trip before the end of the year and for that reason the paid amount will stay with Travelex.
Would you please assist in returning our money for the services that never were provided
Thank you for taking the time to express your concerns on Squaremouth.
We have forwarded on your request to our Customer Solutions department.
They will be reaching out with you directly, via email, to help resolve the situation.
Kind Regards,
Amber
March 13th, my supervisor shared my concern, that it would be likely I would become stranded in Ireland if I left for the planned two week vacation starting on the 15th. We cancelled and we didn't fit into Aerlingus's refund policy so I tried filling a claim. I couldn't because the trip had not yet begun. I sent an email (which just got a response on Apr2) and Travelex posted verbiage on their website that interruption due to covid-19 was not covered,
even with work demands. I decided to file the claim anyway after the trip's start and the amount of paperworka normal claim would have taken makes me almost suspect a scam.
Thank you for reaching out to us on Squaremouth.
We do empathize with your situation and recognize that the coronavirus pandemic has been difficult for travelers.
It is important to remember that insurance is highly regulated. Claims need to be processed according to the policy details and based on the documentation submitted to the Claim Administrator.
In the policy details, which were sent to you on October 3, 2019 when the policy was purchased, it explains all the eligible reasons for trip cancellation, including the terms, limitations and exclusions. Which includes the General Exclusion “(d) any government regulation or prohibition”.
To be of service we can offer you a One-Time Date Transfer on your policy, in order to use it for a future trip. If you would like to apply a One-Time Date Transfer to your policy, you will first need to cancel your claim. Please contact us at TISReviews@TravelexInsurance.com, so we can help process the cancellation of your claim and apply a One-Time Date Transfer to your policy.
Please note that Travelex Insurance Services Inc. is the marketer of the travel insurance plan and does not make any claim determinations. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and the Claim Administrator. For claim questions or to file a claim, please contact BHSIC at 855.205.6054 or via email at travelex.claims@bhspecialty.com.
Kind Regards,
Marcy
The purchase of the insurance was simple and quick via the website. After purchasing the policy I was not certain of my travel dates and called TravelEx directly and told me that would not be a problem to change if necessary even though I had already bought the policy. The person on the line was very professional and confident.
I liked the policy I selected primarily for its medical coverage with the option to double it. The second thing I liked was the repatriation part. These two were the most important to me. Critical especially if you are going to non-developed countries like SE Asia. The other portions of the policy are nice to have.
I would certainly recommend this policy to others. Not many travel policies include medical insurance and repatriation coverage from what I could see.
Thank you for taking the time to post!
We appreciate the excellent rating.
We are glad to hear that our website was easy to use and navigate, and that our Customer Solutions Representative was able to help answer all your questions.
We hope you will think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
Kind Regards,
Amber
Travelex paid the full amount of my claim since the company boat we booked for antarctica went bankrupt. We did not travel and I lost about 4500.00 dollars with the cost of insurance.