Travelex Travel Insurance Reviews

Thank you for taking the time to post about your situation.

We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.

In the wake of the rapidly changing and escalating global impact of the coronavirus (COVID-19) outbreak, Travelex Insurance Services Inc. (“Travelex”) is focusing our teams to respond to your questions and inquiries as soon as possible. Our top priority is servicing our clients and we can assure you Travelex is dedicated to maintaining the highest level of professional and ethical standards.

Please keep in mind, that due to the Coronavirus outbreak, the Claim Administrator is experiencing an increased volume of claims. All claims are being processed in the order in which they are received. We appreciate your patience. Any questions regarding status updates on your claim need to be sent to the Claim Administrator by email at travelex.claims@bhspecialty.com.

Kind Regards,
Amber

Thank you for taking the time to post a review on Squaremouth.

We appreciate Steve at Squaremouth trying to assist you with completing your claim online.

We also reached out to our Claim Administrator, Berkshire Hathaway Specialty Insurance Company, on your behalf, to find out the status of your current claim. We were happy to hear that they have contacted you via email with your claim number, and what documentation is needed to adjudicate your claim.

If you have any additional questions or need further assistance submitting your documentation, please contact the Claim Administrator via phone at 1-855-205-6054 or via email at travelex.claims@bhspecialty.com, Monday – Friday, 7:00am – 7:00pm CST.

Thank you again, and we hope that you think of Travelex the next time you travel.

Kind Regards,
Amber

Thank you for taking the time to express your concerns on Squaremouth.

We are happy to hear that you have been in touch with our Claim Administrator, Berkshire Hathaway Specialty Insurance Company, earlier today and were able to provide the additional documentation. We will also provide your concerns about the online claim process, to the appropriate department.

It is important to remember that insurance is highly regulated, and claim documentation, such as itineraries, are an important part of the process as they relate to the policy details, on the policy purchased.

If you have any additional questions you can contact the Claim Administrator directly at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.

Kind Regards,
Amber

Thank you for reaching out to us on Squaremouth.

Due to concerns about Coronavirus, all companies in the travel insurance industry are experiencing higher than normal call volumes, which has resulted in longer hold times. Should you still have additional questions about your policy, you may also contact our Customer Solutions department via email at CustomerSolutions@TravelexInsurance.com.

While we hope that your trip goes smoothly, in the event that you would need to file a claim, our Claim Administrator, Berkshire Hathaway Specialty Insurance Company is currently adjudicating all claims within their goal of 15 business days, from the time they receive all the required documentation.

Thank you again, and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber

Thank you for taking the time to reach out to us on Squaremouth.

We have forwarded your concerns about the phone numbers and claims processing to our Claim Administrator.

In the meantime, as an exception and to be of service, we have refunded the insurance premium. This refund will be issued back to the credit card you used to purchase the policy, within the next 5 to 10 business days, depending on your banking institution.

For future travel, please contact our Customer Solutions Department, about receiving a Visa Letter, to take to the Consulate. Customer Solutions can be reached at 1-800-228-9792, or CustomerSolutions@TravelexInsurance.com, Monday – Friday, 8:00am to 7:00 pm CST.

Kind Regards,
Amber