Travelex Travel Insurance Reviews

Thank you for your review on Squaremouth.

The policy details were sent to you via email on 03/06/2019 at 3:37 pm, when you purchased the Travel Select plan.

Attached in the email is the Confirmation of Coverage (COC), with your personal and trip information listed.

The COC does have the benefit schedule and phone numbers in case of an emergency, at the bottom of the page, so you can cut it out and carry it with you.

This gives you the convenience of having a pocket-size, portable version of the policy information, while you are traveling.

Thank you again for reaching out and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber

Thank you for taking the time to provide your feedback, we appreciate the excellent rating!

We are happy to hear that your experience with our Claim Administrator (Berkshire Hathaway Specialty Insurance) was efficient and reimbursement for losses were received promptly.

Thanks again, have a wonderful day and a Happy New Year!

Kind Regards,
Marcy

Thank you for taking the time to express your concerns on Squaremouth. We take all complaints very seriously and we are sorry to hear of your dissatisfaction of services.

After reviewing the details of the discussion on 12/13/19 with the Travelex Customer Solutions representative, we have determined that the focus of the call was how to extend the coverage on your existing insurance policy. The Travelex representative advised and clarified the process to extend your coverage.

While Travelex can assist the insured travelers with questions relating to their insurance coverage, Travelex does not have the authority or capacity to change an airline ticket.

In the event, you need to file a claim please contact the Claim Administrator by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7pm CST, online at www.travelclaims.bhspecialty.com or by email at travelex.claims@bhspecialty.com.

Thank you for taking the time to post!

We appreciate the excellent rating. We value your business and process claims with every consideration related to the details of the policy.

We hope you think of Travelex the next time you are looking to insure your travel!

Thanks again and have a wonderful day!

Kind Regards,
Amber

Thank you for taking the time to provide your feedback!

We are happy to hear that you think our prices are reasonable.

Thanks again and we hope you think of Travelex the next time you travel!

Kind Regards,
Amber

Thank you for taking the time to post on Squaremouth.

We have contacted the Claim Administrator, on your behalf, to research why the review of your claim was delayed. Per the Claim Administrator, the original documentation that was received was either blank or unreadable. This, unfortunately, did cause a delay in reviewing your claim.

We are happy to hear that your claim was processed and you were reimbursed for both Missed Connection and Trip Delay benefits, within 10 business days of receiving all the required documentation.

It is important to remember that insurance is highly regulated, and the proper documentation is an important part in the claims process.

Thank you again, and we hope you think of Travelex the next time you travel.

Kind Regards,
Amber