Travelex Travel Insurance Reviews

Thank you for reaching out to Travelex Insurance Services ("Travelex") on Squaremouth.com. Your customer experience is very important to us!
Zurich American Insurance Company is the underwriter and Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations. It is important to remember that insurance is highly regulated, and documentation is required for any claim.
For claim questions or status please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.

Thank you for reaching out to Travelex Insurance Services ("Travelex") on Squaremouth.com. Your customer experience is very important to us!

Zurich American Insurance Company is the underwriter and Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations. It is important to remember that insurance is highly regulated, and documentation is required for any claim.

For claim questions or status please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.

Thank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com. We appreciate you taking the time to post and review us.

Zurich Travel Claims Administration and Zurich Travel Assist (“Zurich”) is the claim administrator and the assistance provider for the policy you purchased. It is great to hear that they were able to help you with the information you needed.

If you have any questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.

We are very happy to hear your experience was good and we hope you will keep Travelex in mind for future travels!

Sincerely,
Travelex Insurance Services, Inc.

Thank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com. We appreciate you taking the time to post and review us.

Zurich Travel Claims Administration and Zurich Travel Assist (“Zurich”) is the claim administrator and the assistance provider for the policy you purchased. It is great to hear that they were able to help you find a rental house and a car to help you get through a bad situation, when you were stranded in the Bahamas. We will pass along your praise to the representative(s) that helped you!

We are very happy to hear your experience was good and that you highly recommend Travelex Insurance.

Sincerely,
Travelex Insurance Services, Inc.

Thank you for reaching out to us on Squaremouth.com. Your customer experience is very important to us at Travelex Insurance Services (“Travelex”), and we make every effort to review all concerns from our insureds.

Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations.

The Ultimate travel protection plan you purchased states:
Coverage for baggage delay benefits terminates upon the Insured’s arrival at the return Destination of his/her Covered Trip.
The definition of “Covered Trip” means:
A period of round-trip travel away from Home to a Destination at least 100 miles from the Insured’s Primary Residence;

We acknowledge your frustrations, and we recommend contacting the airline responsible for your baggage delay as there are DOT rules that apply to airlines and delayed bags.

It is important to remember that insurance is highly regulated. For claims questions or concerns, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, by email at support@zurichtravelclaims.com.

We hope that this response helps clarify your concerns.

Sincerely,
Travelex Insurance Services, Inc.