Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Essential
I still waiting for my compensation for fly cancellations.
After finishing my claim will be more accurate review.Shohreh from CAReview Received: September 18, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post! We have reached out to Zurich Travel Claims Administration (“Zurich”) the claim administrator for the policy you purchased.
Zurich informed us that your claim is pending assessment and was received on September 10, 2025. They also advised at a quick glance there appears to be no supporting documentation submitted to assess your claim and they will be requesting the additional information from you.
For claims questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, by email at support@zurichtravelclaims.com.
“Travelex Insurance Services policy: UltimateI have filed a claim on August 23, 2025. I did not realize there was 24 hour assistance available. I only saw that calls could be made 8am-8pm Mon-Fri which did us very little good. We needed help on a Saturday evening. The beginning of this trip was a nightmare and ended up costing and additional $2300 in new airfare, hotel, meals and lost night of our trip. We didn't even submit all our additional expenses. At this point we have not had any response from Travelex. The only thing we are aware of is the claim is still showing under review. My wife also had her cell phone stolen, but fortunately that was covered by our credit card. That claim was approved and very speedy. This is the 1st time we have ever had to make a claim and at this point I have not been satisfied with the pace or lack of communication. We have provided a thorough summary, all receipts and communication but have not heard anything yet.
Joseph from AZReview Received: September 9, 2025Was this review helpful?0 out of 5 people found this review helpfulReview Updated: 10/13/2025
The only reason I agreed I was satisfied with the handling of the claim was because I received a reimbursement for the majority of the trip, but it was painful. My wife and I had a delayed flight because of weather, and this caused us to miss our primary flight to Africa. We had to purchase a replacement flight, a hotel night was needed and meals plus we miss a day of our trip. It was late at night and there is no real way to contact they outside of their East coast office hours.
Travelex needed a letter from the airline the flight was delayed. We provided the letter, but Travelex said it was not specific enough. The airline disagreed and said their letter should be sufficient. I had to go back again to Travelex and inform them the letter was all they would receive from the airline. I had to share a screen shot of the airline app showing the delay and spent significant time trying to find a newspaper article that covered the delay which affected most of the nation. I submitted that as well.
After significant back and forth we were reimbursed for the additional hotel night, meals and the additional tickets we needed to purchase because of the missed flight due to the delay. We did not receive reimbursement for the hotel night that was missed at our destination that was not refunded. It was a 3rd world country and trying to receive a letter from the hotel and all the challenges we had with Travelex did not seem to be worth the additional stress and aggravation for $170.
In the end we did receive almost all that we filed a claim for and we are thankful for that. We have never before needed to make use of travel insurance. We are thankful that we had it, but it should not have been so difficult.
Response from Travelex Insurance ServicesDear Mr. Bembnowski,
Thank you for reaching out to us on Squaremouth.com! Travelex Insurance Services (“Travelex Insurance”) makes every effort to review all concerns from our insureds.
Zurich American Insurance Company, (“Zurich”) is the underwriter and Zurich Travel Claims Administration is the claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations.
We contacted Zurich on your behalf, and they have advised us that the examiner reviewed your travel delay and trip interruption claims yesterday and has issued payment for the travel delay expenses.
Unfortunately, they are unable to consider the Trip Interruption benefits (currently) as they require an incident report from the airline confirming the reason for the delay. Zurich also requires proof of a refund or no refund for the unused hotel.
It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.
Should you require additional information or assistance, please contact Zurich by phone at 1-800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, by email at support@zurichtravelclaims.com
Sincerely,
Travelex Insurance Services, Inc.“Travelex Insurance Services policy: Travel SelectNo issues. Hope it works if I ever need to file a claim.
Moe from ALReview Received: September 1, 2025Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: UltimateEverything went smoothly so I didn’t interact with Travelex agents during or after my trip.
Antonio from CAReview Received: August 16, 2025Was this review helpful?0 out of 0 people found this review helpful“Travelex Insurance Services policy: EssentialD Trinidad from MDReview Received: August 5, 2025Was this review helpful?0 out of 0 people found this review helpfulThe process was a little slow. I started this process in July and it just got resolved on 9/2/2025.
“Travelex Insurance Services policy: UltimateMy Spouse contracted MRSA and we were not able to travel, due to her illness.
Curtis from MNReview Received: August 4, 2025Was this review helpful?0 out of 1 people found this review helpful“Travelex Insurance Services policy: UltimateSo far submitted claim and heard nothing for weeks, reached out, said they would escalate. Still waiting to hear back.
Amy from AZReview Received: July 31, 2025Was this review helpful?0 out of 7 people found this review helpful“Travelex Insurance Services policy: UltimateThought maybe it covered time lost on cruise because of illness by ship. All expenses were covered by ship but had to be quarantined. Otherwise their service was fine.
Dahlia from CAReview Received: July 20, 2025Was this review helpful?0 out of 1 people found this review helpful“Travelex Insurance Services policy: UltimateYour website does not work and no one can help me. Very frustrating!
Diana from TXReview Received: June 29, 2025Was this review helpful?0 out of 5 people found this review helpfulResponse from Travelex Insurance ServicesYour customer experience is very important to us at Travelex Insurance. Please email us the phone number you called from, the approximate time and date, and the number you dialed to reach Travelex Insurance at tisreviews@travelexinsurance.com. Once we are able to review your situation, we will email you directly.
“Travelex Insurance Services policy: EssentialI filled a claim thru Zurich yesterday for my travelex insurance and still awaiting response. They told me it will take like 2 weeks to process it
leopoldo from CAReview Received: June 5, 2025Was this review helpful?0 out of 1 people found this review helpfulReview Updated: 08/18/2025
I’m still waiting for my claim under policy number EZ05520 to be resolved
Response from Travelex Insurance ServicesThank you for taking the time to post! We have reached out to Zurich Travel Claims Administration (“Zurich”) the claim administrator for the policy you purchased. Zurich informed us that your claim was submitted on 6/4/25. The normal claims processing time is 15 business days after all documentation has been received.
For claims questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, by email at support@zurichtravelclaims.com.