Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: EssentialD Trinidad from MDReview Received: August 5, 2025Was this review helpful?0 out of 0 people found this review helpful
The process was a little slow. I started this process in July and it just got resolved on 9/2/2025.
“Travelex Insurance Services policy: UltimateMy Spouse contracted MRSA and we were not able to travel, due to her illness.
Curtis from MNReview Received: August 4, 2025Was this review helpful?0 out of 1 people found this review helpful“Travelex Insurance Services policy: UltimateSo far submitted claim and heard nothing for weeks, reached out, said they would escalate. Still waiting to hear back.
Amy from AZReview Received: July 31, 2025Was this review helpful?0 out of 7 people found this review helpful“Travelex Insurance Services policy: UltimateThought maybe it covered time lost on cruise because of illness by ship. All expenses were covered by ship but had to be quarantined. Otherwise their service was fine.
Dahlia from CAReview Received: July 20, 2025Was this review helpful?0 out of 1 people found this review helpful“Travelex Insurance Services policy: UltimateYour website does not work and no one can help me. Very frustrating!
Diana from TXReview Received: June 29, 2025Was this review helpful?0 out of 5 people found this review helpfulResponse from Travelex Insurance ServicesYour customer experience is very important to us at Travelex Insurance. Please email us the phone number you called from, the approximate time and date, and the number you dialed to reach Travelex Insurance at tisreviews@travelexinsurance.com. Once we are able to review your situation, we will email you directly.
“Travelex Insurance Services policy: EssentialI filled a claim thru Zurich yesterday for my travelex insurance and still awaiting response. They told me it will take like 2 weeks to process it
leopoldo from CAReview Received: June 5, 2025Was this review helpful?0 out of 1 people found this review helpfulReview Updated: 08/18/2025
I’m still waiting for my claim under policy number EZ05520 to be resolved
Response from Travelex Insurance ServicesThank you for taking the time to post! We have reached out to Zurich Travel Claims Administration (“Zurich”) the claim administrator for the policy you purchased. Zurich informed us that your claim was submitted on 6/4/25. The normal claims processing time is 15 business days after all documentation has been received.
For claims questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, by email at support@zurichtravelclaims.com.
“Travelex Insurance Services policy: Travel SelectThis was my first time insuring a trip. I called several different times to lower & raise the amount of coverage as additional travel costs varied. Everyone was always very helpful, professional, pleasant and efficient. In the future I would purchase insurance the moment I purchased the trip, an adjust later if needed.
Karen from ORReview Received: May 4, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com. We will pass along your praise to the representative that helped you! We’re so happy to hear that you received helpful and professional assistance. So glad you did not have any issues while on your trip!
“Travelex Insurance Services policy: UltimateMy daughter became extremely ill on the first leg of our flight to Spain. I called to see what the options were. The 24 hour agent that I spoke to was pretty useless. She suggested I call back when they opened on Monday morning which wasn’t helpful at all. Mind you it was Saturday night and I was 2 1/2 hours away from boarding a 10 hour flight to Spain. Maybe if I would have called during normal business hours it would have been a better experience, but who gets to pick when they are going to call with an emergency. We ended up getting on the next flight to Madrid because we weren’t sure the insurance would cover anything. I kept thinking we were going to have to use the insurance when we were in Spain because she was so sick but she ended up getting better around day 5 of the trip. I would pick an insurance with live agents not a 3rd party next time.
Ashley from UTReview Received: April 18, 2025Was this review helpful?4 out of 18 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services on Squaremouth.com. Your customer experience is very important to us. We did contact Zurich Travel Assist, the travel assistance company, and they did not locate a phone call from the phone number listed on the policy you purchased.
We believe the date you would have called would have been your departure date, March 29th. Please send us the approximate time you tried to contact us, the phone number you dialed, and the phone number you called from to tisreviews@travelexinsurance.com so that we can investigate your concerns.
Sincerely,
Travelex Insurance Services Inc.
“Travelex Insurance Services policy: Travel Basic. Within 2 weeks of the trip the issue of a possible volcanoe eruption came up. I learned that I would need to purchase an entire new policy to cover trip delay/cancellation in the event of an eruption. I did not know I could not add this coverage when purchasing the original policy.
I will consider this in future purchase of trip insurance.
Fortunately on this trip, no such event occurred.Barbara from WAReview Received: April 16, 2025Was this review helpful?1 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to us on Squaremouth.com review site and for the Excellent rating!
The Travel Basic policy that you purchased is a named peril policy meaning it offers 12 covered reasons for trip cancellation and trip interruption.
Two of the covered reasons are below, and in the policy on page 4 of 19:
Environment
Inclement Weather which causes delay or cancellation of travel;
The Insured’s, or a Traveling Companion’s Primary Residence being made Uninhabitable by Natural Disaster, Named Storm, vandalism, or burglary.
Travelex Insurance Services (“Travelex”) Ultimate plan is also available on Squaremouth.com. The Travelex Ultimate plan offers 26 covered reasons, including the covered reason above and the insured’s uninhabitable accommodation at his/her destination.
We are happy to hear your trip went smoothly and you didn’t need the insurance.
Thank you again, and we hope you think of Travelex the next time you travel.
Sincerely,
Travelex Insurance Services Inc.
“Travelex Insurance Services policy: Travel SelectI had to cancel my trip. The representative with whom I spoke on the phone was very helpful. Once I sent in all my documentation, the response was very timely and I received complete payment within a reasonable amount of time. Very pleased with the policy and how my claim was handled
Deborah from CAReview Received: April 7, 2025Was this review helpful?1 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post! We’re happy to hear about your positive claims experience and your reimbursement being received promptly. We hope you had a great trip and will keep us in mind for future travels.