Travelex Travel Insurance Reviews
Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
-
“Travelex Insurance Services policy: Travel SelectAndrzej from CAReview Received: December 6, 2024Was this review helpful?3 out of 3 people found this review helpful
It took a little longer than the 15 business days to get the claim approved, but it was in the holiday season so I can understand the delay.
“Travelex Insurance Services policy: Travel SelectI
Needed to ask a question when we were on our trip as there was a potential tropical storm. It took them until we returned home to respond to my emails. Luckily the storm didn’t impact us but their customer service response time was bad.Michelle from PAReview Received: November 23, 2024Was this review helpful?5 out of 7 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.com. Travelex Insurance Services, Inc; (“Travelex”), makes every effort to review all concerns.
To help clarify if you are reaching out for assistance while traveling, please contact the Emergency Assistance Company 24 Hours a Day, 7 Days a week at 844-215-1672 (within USA & Canada) or 647-775-8042 (outside USA & Canada) or by email assist@wtpassist.com. This information was on the Confirmation of Coverage at the time of purchase.
Sincerely,
Travelex Insurance Services, Inc.
“Travelex Insurance Services policy: Travel SelectDona from NJReview Received: November 23, 2024Was this review helpful?8 out of 8 people found this review helpfulThe claim process to get reimbursement for having to cancel our vacation was relatively straightforward. The claim was reviewed and processed in 5 weeks and a check received one week post processing.
“Travelex Insurance Services policy: Travel BasicThey processed my claims at a reasonable time. They paid me 100% of my claim. They are reliable and they really pay.
leopoldo from CAReview Received: November 9, 2024Was this review helpful?2 out of 3 people found this review helpful“Travelex Insurance Services policy: Flight Insure PlusCalled several times to sign up over the phone, but no one was available to help me 😔
karen from ORReview Received: November 2, 2024Was this review helpful?4 out of 4 people found this review helpfulResponse from Travelex Insurance ServicesThank you for reaching out to Travelex Insurance Services (Travelex) on Squaremouth.com. Your customer experience is very important to us. We are sorry to hear that you could not get through to the customer service representatives, with your questions.
To help us investigate your concerns, please send the following information to tisreviews@travelexinsurance.com, provide us the approximate date and time when you tried to contact Travelex, along with the phone number you called from, and the Travelex phone number you tried to call to get your questions answered.
Sincerely,
Travelex Insurance Services, Inc.
“Travelex Insurance Services policy: Travel SelectMary from WAReview Received: October 27, 2024Was this review helpful?1 out of 1 people found this review helpfulEasy, straightforward process.
“Travelex Insurance Services policy: Travel SelectA-OK
Joshua from FLReview Received: September 26, 2024Was this review helpful?0 out of 5 people found this review helpful“Travelex Insurance Services policy: Flight Insure PlusI had a couple of questions predeparture. They provided satisfactory answers to all my questions. Since I didn't make a claim, I can't really rate them. However, I intent to give them another try in the future.
Moe from ALReview Received: September 22, 2024Was this review helpful?1 out of 2 people found this review helpful“Travelex Insurance Services policy: Travel BasicLeopoldo from CAReview Received: September 9, 2024Was this review helpful?6 out of 6 people found this review helpfulI have no idea why they did not pay me the whole amount of my claim. My policy says 100% of trip cost of $7,998.00 for trip cancellation. They paid me only $7734.07 total. So, I don’t know where the $263.93 went. The $7734.07 was ACHed to me so I did not get an explanation where the difference went. Had i received the whole amount, I’ll give them 5 stars.
“Travelex Insurance Services policy: Travel SelectTravelex is completely non-responsive. They did not answer any of my emails. Their website is broken - clearly looks like it is missing important CSS. Generally this all makes very unprofessional impression and I am becoming concerned if my claim will ever get processed.
Note: the rating for Travelex customer service is NOT pre-departure, but after return.
Michal from PAReview Received: August 30, 2024Was this review helpful?9 out of 10 people found this review helpfulResponse from Travelex Insurance ServicesThank you for emailing Travelex Insurance Services, Inc. (“Travelex Insurance”); your experience is very important to us.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations.
We have contacted BHSIC on your behalf and have been advised your claim was initiated on August 12, 2024, with documentation provided on 8/17/24. Today is the 14th business day since submission. Claims are reviewed in order in which they are received, and within 15 business days.
It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.
Should you have any questions, please contact the examiner via her email contact information or you may contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.
Additionally, if you would kindly advise approximate date, time, and what address the unanswered emails were from; and the website address you occurred issues, we will be happy to research your concerns.
Kind Regards,
Travelex Insurance Services, Inc.