Travelex Travel Insurance Reviews

When I accessed my policy to print it prior to departure, I noticed the program had auto-filled my name in the space for the additional insured, but her birth date was still correct. This was on a Friday night. Upon calling Travelex, I found they were closed until Monday morning, by which time I would already be traveling. I sent them an email, then called Square mouth and left a message. Squaremouth called me back first thing the next morning. They had listened to my message and understood the problem. They immediately changed my confirmation but told me Travelex would have to change the policy. On Monday, I was already at my destination and had not heard from Travelex, other than receiving an email that said they'd get back to me in 7-10 working days. I called. Travelex rep said they would need documentation to prove the other insured was traveling, so I sent that. Got another email saying 7-10 working days. The next week we were getting ready to come home and still no corrected policy. Called again. Rep said to be patient. I responded this was not what I expected from a top rated company. Finally received the corrected policy later that afternoon. Definitely would not do business with this company again. Oh and I forgot to mention, one of the Travelex reps told me emphatically that I could not have bought the policy through Squaremouth because that was another insurance company

The customer service representative was very pleasant on the phone when I called to change my travel dates.

Customer service was very helpful and courteous.

Great experience working with them

Waiting on doctor to complete medical form

Travelex is the best travel insurance provider I’ve ever used

Are the travelers I showed this to you thought it was a good price and they asked for the name

I have just started the claims process. The person I spoke on the phone was helpful in terms of beginning the process. I am waiting to see how long it takes,

My wife could not accompany me on our flight/trip to Germany due to medical reasons. Travelex said that I have to show expenses occurred because of her unable to go. Since we were able to "bank" her Delta Airlines miles until May 2024, there was no immediate reimbursement. This puts a burden on us to travel again and I think Travelex should reimburse us for her not being able to fly.

Are there any trip insurance companies you represent that are more responsive to this type situation?

I doubt that I will ever use Travelex again. I used them in the past on a trip where I made a claim and it was like using forensic accounting to get reimbursed.

Joey Baker

bakerarkansas@gmail.com