Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,972
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AVG. MONTH
650
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels First Class

    I’ve used squaremouth before and find it a very accurate and useful site. Fortunately I have never filed a claim, but I know the companies are well known and internationally renowned, so I travel without any worries. Great job!

    Sharon from FL
    Review Received: May 7, 2024
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    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    We had to cancel our trip because of illness.
    Trawick made it fairly easy to file a claim online.

    A C from DE
    Review Received: May 6, 2024
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I asked about bedside companion support in policies, and some research was necessary to discover if this support were available. My request took time, and was met with support and the specific information I required,

    Margaret from NY
    Review Received: May 5, 2024
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I was extremely pleased with your customer service when I had a issue in adding to my coverage. It couldn't have been handled any better and you're first on my list for future travel insurance.

    Lynzie from CA
    Review Received: May 5, 2024
    Was this review helpful?
    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Did a good job comparing costs. Finding submitting claims not very easy!

    Mary from NC
    Review Received: May 1, 2024
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    We were delayed over 24 hours on our return flight ( no fault of ours). All the paperwork has been sent in twice and Nationwide Travel keeps wanting more information. I have sent everything with receipts. Boarding passes, receipts of cost of trips and insurance, signed documents , receipts of extra expenses twice and received a notice today to do this again. Not sure why this is problem as I was told on the phone trip delay was covered.
    Sincerely, Jane

    Jane from OR
    Review Received: May 1, 2024
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    16 out of 16 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I had to cancel my cruise due to recently diagnosed cancer that required prompt treatment. I filed a claim as instructed and received full payment. My only complaint is they did not notify me along the way what the status of my claim was. I received a simple confirmation of receipt with no indication how long processing would take. I called several times to find out the status. Received check after about 7 weeks.

    Bailey from CA
    Review Received: May 1, 2024
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    16 out of 16 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I like being able to insure deposit first customer service has been helpful

    robin from CA
    Review Received: April 30, 2024
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Submitted initial claim in December 2023, which was denied. Filed an appeal in February/March 2024 and that claim had been pending due to agents asking for additional documentation. Upon submission of additional documentation, the clock restarts and I am being told I have to either wait an additional 15-30 days. This experience has been awful and I will NEVER use carrier sgain.

    LaShae from MD
    Review Received: April 25, 2024
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    28 out of 28 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I am very pleased with the process of filing claims. I was getting sick while traveling in Peru in February 2024. I had to see the local doctor, received some medical treatment, and took some prescription *****. I also had to change my travel plan with an extra hotel stay and additional flight expenses. I called the claim number after came back home. The gentleman on the phone was very helpful to explain the process and emailed me the claim forms. I completed both medical and trip interruption claim forms. I emailed back the claim forms with the requested supporting documents. The claims were proved pretty quickly and I received reimbursement checks in the mail.

    I have bought the travel insurance with Trawick International from Squaremouth website several times in my previous international trips. This is the first time that I have to make the claim. I am pretty happy with the process.

    Liqun from TX
    Review Received: April 19, 2024
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    30 out of 30 people found this review helpful