Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,990
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AVG. MONTH
638
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels First Class

    Squaremouth was helpful to me in finding travel insurance to meet my needs. I was able to read reviews and identify the best company. I do wish I there was a way to filter reviews to see only reviews with comments and where a claim had been filed. Reviews with stars only are useless, as are reviews with no claims filed. It really doesn't matter to me if insurance is easy to buy, anyone will take your money; but if you need to file a claim, that's when you find out how good the insurance company is. By reading the reviews with comments, where a claim had been filed, there was one clear choice. I purchased insurance from Trawick for both my trip to Africa and my trip to Scotland. On my trip to Africa, my flight was delayed in Detroit due to a tornado. I downloaded the claim form, filled it out, supplied documentation to support my claim, and it was promptly paid. As a result of that, I purchased travel insurance from Trawick for my trip to Scotland a few months later, I had no problems or need to file a claim on that trip.

    Susan from IN
    Review Received: October 30, 2023
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels First Class

    A pleasure to deal with your company
    Highly recommend and already have

    Sharon from PA
    Review Received: October 30, 2023
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    I initially had difficulty completing the insurance application online and had to contact customer service for help. Their response was received the next day and in the meantime, I had found out what the problem was and completed the application successfully. This is my second travel insurance policy with Trawick and I will do so again as their rates are very good and so far, I have not had any travel issues that required a claim.

    Marylyn from ON
    Review Received: October 30, 2023
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels First Class

    The trip was canceled due to the war in Israel

    Beatriz from CA
    Review Received: October 30, 2023
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    0 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I got a message and did not understand what it means

    Otavio from NY
    Review Received: October 29, 2023
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    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    My claim is pretty straightforward. I was stuck overnight due to fault of the airline and am only claiming some miscellaneous expenses not covered by the airline. I submitted the claim two months ago and still do not have a resolution. At this time, I am not satisfied and would not use Trawick again.

    Anonymous from NY
    Review Received: October 27, 2023
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels First Class

    My husband was hospitalized 10 days before the trip. I called to cancel then and they were very helpful.

    Desiree from TX
    Review Received: October 27, 2023
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I made the trip without any problems. It was good to know that I was covered by insurance in case I got sick or had some travels concerns .

    June from IA
    Review Received: October 27, 2023
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I spent hours completing the claim form and sent it in via email.

    To date all I've received has been a computer generated response that the claim has been received, nothing more, not a single word back from the insurance company.

    What is going on?

    Philip from CA
    Review Received: October 26, 2023
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I spent hours getting every piece of paperwork that was requested. Of course, it wasn't enough. then you sent email requesting more paperwork. I sent everything that Knightly Tours sent me. Everything from the emergency clinic. EOB from my insurance showing what they paid. The travel agent sent new additional airline ticket costs to change flights home. I sent additional information. called to check and was told call back after 10/24/23. Of course haven't reviewed yet. All delay tactics so as not to pay the claim. i don't know that i would use this insurance again.

    Judy from TN
    Review Received: October 26, 2023
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    7 out of 7 people found this review helpful