Trawick International Travel Insurance Reviews

My house caught on fire Christmas Eve and thus was unable to take my trip, the entire weekend, no one answered the phone or called me back. I called on the first working day which was January 3rd. I was surprised that there was no one staffing the phones or providing any guidance. I didn't use the 24 hour number because that was indicated for people who were on a trip and needed assistance, but no number was on the policy for people who have interrupted trips who want to file a claim. However when I did get through the lady was helpful and told me how much time I have to file as I am still getting information from the tour provider.

I erroneously indicated the return date on my application one day earlier than the actual date. I e-mailed customer service about the error, received a quick reply, the policy was revised with the new return date and documents sent. Quick and easy. Very responsive. Good experience.

Claim/Policy Number: 982797969-1748791
Member Name: Brittany Stapp
Member E-mail Address: brittany.margarette@gmail.com

I had to make an addition to the cost of the trip and the Trawick customer service was helpful and efficient.

Very easy to deal with. Made a change in coverage before trip and all went well.

Any questions I had they would not answer. They said just fill out the forms and we will get back to you .

When I called Tarwick to explain the situation, that my daughter and her entire family contracted Covid and were unable to travel they were not helpful at all. They told me we needed to have had a doctors visit to verify. However, if you have Covid the doctors specifically tell you to stay at home! We had verified PCR tests and luckily my daughter and son-in-law had talked to a doctor. But with Covid, a verified PCR test should be sufficient to prove you should not be traveling. The person at Tarwick never explained that to file a claim it would be through Nationwide. I first sent all the information to Tarwick, then two days later called to make sure they had the information and was told then it had to be filed with Nationwide. So I had to resend all the information to Nationwide and have not heard back about the status.

We are still waiting for Trawick to respond to our claim that they had us do on line

We were caught in the Southwest cancelling issue on the way to a cruise. Called the line for help with options. Was no help at all. Could not tell us our options, could not tell us what would be covered, told is to try a book a flight to meet the cruise at the next port. As the tickets to meet in the next port cost more than the entire cruise, I asked if they would be covered. She said “maybe”. Not helpful. Still waiting to see if our claim is approved.

Very good customer service - during the buying process.

We will file a claim-
We were supposed to leave Manila, Philippines to Incheon, Korea via Korean Air on Jan 1st at 12:30 p.m. but our flight was sooo delayed - we left Manila after 6 p.m. Jan 1st- and did not make it to our connecting flight in Incheon.