Trawick International Travel Insurance Reviews

Filing a claim was electronic but the available dropdown options did not really cover my issue. We will see how the process goes.

My experience has been frustrating. Difficult to access any customer service and when i do it is not helpful.

We had to cancel our trip due to illness. I'm 6 weeks out after filing & am being told it can take 60 days for review! That's not what I signed up for. This is ridiculous!
We got Southwest to give us a refund for our flights, so we just need the hotel & one event ticket refunded.
Terrible, Terrible service....

N/A

Trawick International uses a third party administrator, SureGo Administrative Services LLC, that we are not getting very quick claim processing from despite having supplied detailed information asked for. We have done this in good faith with truthful claim support for
a claim we are insured for.
Trawick certificate 2462211
Claim TRSR59656

Thank you for your service.

Thank you

All go.

If you're looking for a travel insurance agency and time is of the essence for the settlement of your claim, I would look elsewhere.

My mother-in-law suddenly fell ill 4 days before our late November 2024 cruise and her doctor said that she was she was likely dying. We cancelled our cruise and my husband flew out immediately to be with her. She passed away the next morning. I filed my claim with Trawick via their claims administrator SureGo on December 12, 2024 after we received the death certificate. It was a pretty cut and dried claim and I included all of the required documentation. The electronic claims process itself was straightforward.

I called after 30 days and I was told that the claims team was "busy" with other natural disaster claims. My state requires that travel insurance companies complete claims within 30 days, but I was originally patient. I called again at 60 days and I was supposedly "escalated" but nothing happened. I called third time at 90+ days and my claim was then escalated to a supervisor. My claim was FINALLY approved on March 19, 2025 ... 14 weeks after it was filed.

On the positive side, Trawick did eventually pay my claim 100%. In addition, all the staff I spoke to at both Trawick and SureGo were very friendly and polite. However, the overwhelming negative is that SureGo took 3 1/2 months to process a routine claim with all the documentation.