Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,990
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AVG. MONTH
638
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels First Class

    Flying international with the COVID challenge is all about timing and alignment. For me, my trip was for three weeks. However, the first flight from Austin Texas to LAX was cancelled and the next available was four days later. This was due to a late February snow storm. Yes, I had to get a new PCR Test and adjust my insurance duration. This was achieved and my trip was successful. One tip I would share is not to align your policy duration directly with your flight dates, especially your return trip. I would recommend adding several days just encase you extend your trip or have cancellations.

    Jeff from TX
    Review Received: March 24, 2022
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    10 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Journey

    We could not take our due to Belize Covid, they had a level 4 which we thought to dangerous to go So we canceled our trip and gave a more than 30 day notice to Travewick but they refuse to refund our money back.

    Joanne from CA
    Review Received: March 23, 2022
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    10 out of 14 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    they are helpful when i call them, my claim is in processes but still waiting for result, i couldn't travel because my covid -19 test came positive.

    Ramesh from NY
    Review Received: March 21, 2022
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    6 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    The representative that I spoke to explained the policies and I feel like I got the best policy for my trip! Lucky for me I did not need to use it but it gave my family peace of mind .thank you…need to purchase another policy for an upcoming trip soon 😊

    katherine from TX
    Review Received: March 21, 2022
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Trip was canceled and we did not get insurance refunded

    Michael from AZ
    Review Received: March 21, 2022
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    6 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Peace of mind! Easy purchase with clear coverage.

    Glenn from TX
    Review Received: March 20, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have filed a claim a couple of dates before our travel date because we got COVID. It has been 3 months and we do not even have a claim #. No one respond us or pick up the phone. Awful experience and we did not receive our refund.

    Ana from NJ
    Review Received: March 20, 2022
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    19 out of 19 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Samuel from CO
    Review Received: March 20, 2022
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    1 out of 1 people found this review helpful

    I have called trawick many, many times. No one ever answers the phone. I also tried to submit my claim online but the system says it cannot find my policy. I have a paid receipt, policy number and proof of policy. I also have tried to contact square mouth who did not pick up the phone either. So it appears I spent several hundred dollars on travel insurance which did absolutely nothing. Abs I lost a wallet with many more several hundred dollars inside, important documents etc. I am up a stream without a paddle and extremely dissatisfied with the complete lack of service I have been able to obtain.

    Trawick International policy: Safe Travels Journey

    I mailed my claim after contacting the online support
    I tried to submit the claim online but could not register successfully
    We'll see how things go with the claim
    Rich

    Rich from TX
    Review Received: March 19, 2022
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    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    It has been very difficult for me with the material for my claim into the right hands a young woman name Shalinda has been extraordinary and if it wasn’t for her I don’t know what I would
    We are years 80:old and trying to figure out how and to whom to submit a simple claim has been impossible

    richard from MA
    Review Received: March 19, 2022
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    14 out of 14 people found this review helpful